Hotel Manager

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Exact $90,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Positive work environment

Job Description

Mainsail Hospitality is a distinguished hospitality management company recognized for its commitment to delivering superior guest experiences and operational excellence. As a leader in the hotel industry, Mainsail partners with premium hotel brands and owners to provide innovative management solutions that focus on quality service, financial performance, and brand integrity. With a portfolio that includes diverse properties ranging from luxury hotels to select-service accommodations, Mainsail offers a dynamic work environment that values creativity, strategic thinking, and collaborative leadership.

The Hotel Operations Manager role at Mainsail Hospitality is a pivotal leadership position responsible for steering the operational success of a pr... Show More

Job Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
5 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
ability to analyze financial statements and reports
strong leadership and decision-making skills
excellent communication abilities
experience in developing operational strategies
commitment to guest satisfaction and employee development
ability to handle guest complaints professionally

Job Qualifications

2-year degree in Business Administration, Hotel and Restaurant Management, or related field with 5 years experience
or 4-year bachelor’s degree in the same fields with 2 years experience
proven leadership experience in hotel operations
strong analytical skills to assess financial and guest service metrics
excellent communication and team management abilities
ability to develop and implement operational strategies
experience in managing multiple hotel departments
customer service oriented mindset
problem-solving skills
familiarity with hospitality industry standards and brand service strategies

Job Duties

demonstrates and communicates key drivers of guest satisfaction for the brand's target customer
analyzes service issues and identifies trends
makes and executes necessary decisions to keep property moving forward toward achievement of goals
works with hotel management team to develop and execute operational strategies aligned with brand business strategy
monitors hotel operations sales performance against budget
reviews reports and financial statements to assess performance against budget
coaches and supports operations team to manage occupancy, rate, wages, and controllable expenses
reviews wage reports comparing budgeted to actual wages and coaches direct reports to address issues
champions brand's service vision ensuring alignment among hotel leadership
develops systems for employees to understand guest satisfaction results
communicates departmental goals clearly
reviews guest feedback and ensures corrective action
responds to and handles guest complaints
maintains visible presence engaging with guests for feedback
creates an atmosphere in guest areas that exceeds expectations
facilitates creative solutions to improve guest satisfaction
ensures fair treatment of employees
promotes ongoing communication within operations
fosters employee commitment to excellent service
models desired service behaviors in all interactions

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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