Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,900.00 - $67,900.00
Benefits
Medical
Dental
Basic life insurance included with the dental plan
Vision
short-term disability
Combo plan covering accidents hospitalizations and critical illnesses
Free on-site parking
One free meal per shift
Paid Time Off
eligibility to participate in a 401(k)-retirement plan after 6 months of successful employment
Job Description
Ellis Island Hotel is a well-established hotel located in Las Vegas, NV, known for delivering exceptional guest experiences through its commitment to high service standards and a welcoming environment. As a prominent player in the hospitality industry, Ellis Island Hotel combines comfort, convenience, and quality to attract and retain guests from around the world. The hotel offers a robust portfolio of services including accommodations, dining, event hosting, and guest amenities, all managed by a professional team dedicated to maintaining excellence and operational efficiency. The company embraces a culture centered on personalized service, value, growth, family, and passion, fostering a workplace... Show More
Job Requirements
- College degree and/or some college with a focus on hospitality management or business administration or equivalent work experience
- At least 5 years of experience in hotel operations
- At least 3 years of experience in a supervisory hotel management position or similar
- Must be able to obtain a Nevada Gaming Registration Card
- Ability to submit to a background check and drug test is required
- Flexibility to work evenings weekends and holidays as needed
Job Qualifications
- College degree and/or some college with a focus on hospitality management or business administration or equivalent work experience
- At least 5 years of experience in hotel operations
- At least 3 years of experience in a supervisory hotel management position or similar
- Proven track record of improving operational performance and delivering exceptional guest service
- In-depth knowledge of hotel management systems such as Opera Protel or similar
- Proficiency in Microsoft Office
- Excellent problem-solving skills and ability to make decisions quickly and effectively
- Financial acumen including budgeting forecasting and cost control
- Strong understanding of industry trends market dynamics and guest preferences
- Passionate about delivering exceptional guest experiences
- Detail-oriented with strong organizational and time management skills
- Ability to stay calm under pressure and manage multiple priorities simultaneously
- Ability to be flexible and adaptable to changing guest needs and business demands
- Flexibility to work evenings weekends and holidays as needed
- Must be able to obtain a Nevada Gaming Registration Card
- Ability to submit to a background check and drug test is required
Job Duties
- Manage and oversee all aspects of the day-to-day hotel operations including front desk housekeeping laundry maintenance and guest services
- Ensure all departments work cohesively to meet the hotel’s service standards
- Maintain knowledge of hotel occupancy status special events in-house groups and other situations affecting the front desk's daily operation
- Perform daily hotel audits and revenue management
- Serve as the primary point of contact for guests ensuring their needs are met issues are resolved promptly and all interactions reflect outstanding service
- Hire train motivate evaluate and manage team members to ensure adequate guidance and resources
- Conduct regular training development and performance evaluations for team members
- Responsible for scheduling team members and enforcing attendance policies
- Oversee the hotel’s financial performance by managing the budget controlling costs and maximizing revenue
- Work closely with the Director of Hotel Operations to implement strategies to drive profitability and achieve financial goals
- Maintain high standards of cleanliness maintenance and service across the hotel property
- Ensure all rooms public areas and facilities are maintained and meet or exceed guest expectations
- Analyze market trends and guest feedback to identify opportunities for improvement and growth
- Partner with cross-functional teams to increase brand visibility promote offers and drive occupancy
- Manage and oversee group sales operations ensuring seamless execution of events fostering client relationships to drive growth
- Ensure the hotel operates in compliance with local laws health and safety regulations and company policies
- Monitor and adhere to all OSHA and safety requirements
- Serve on the Company’s Safety Committee
- Implement and maintain best practices for emergency preparedness sanitation and guest safety
- Regularly report on hotel performance guest satisfaction financial status and operational efficiency
- Analyze data and reports to identify improvement areas
- Oversee procurement and inventory management of supplies ensuring cost-effective purchasing
- Develop relationships with external vendors to negotiate favorable contracts
Job Location
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