Hotel Manager

John Rutledge House Inn is a distinguished luxury boutique inn located in the historic heart of Charleston, South Carolina. With its exquisite blend of opulence, history, and Southern charm, this property offers guests an intimate experience steeped in culture, art, and architecture. The inn beautifully combines the rich heritage of Charleston with the finest hospitality standards to provide a unique, world-class lodging experience. As part of the Charming Inns family of companies, John Rutledge House Inn stands out as a premier destination for travelers seeking both comfort and authentic local charm.

As the Innkeeper at John Rutledge House Inn, you will play a pivotal role in maintaining the inn's renowned reputation for excellent service, hospitality, and luxury. This leadership role entails overseeing multiple key departments that are essential to the seamless operation of the inn, including the Front Desk/Concierge, Bell Staff, Guest Services, and the upkeep of the property’s physical condition. The Innkeeper ensures guests receive unparalleled service and that all operational aspects meet high standards of quality and efficiency. This employment opportunity typically requires full-time availability, including weekends and holidays, to ensure the continuity of exceptional service coverage.

The Innkeeper's responsibilities are diverse and dynamic, demanding a combination of strong management skills, customer service excellence, and operational oversight to elevate the guest experience to the highest level. You will review daily arrivals and third-party reservations to ensure special guest requests are fulfilled and assist with arrivals and departures as needed. Maintaining top-notch communication both internally and externally, providing technical support for property management systems, and managing inventory for the gift shop and office supplies also fall under this role.

Equally important is the supervision of the bell staff to guarantee that service standards are consistently upheld and that the inn offers a warm and inviting ambiance, especially during nightly social hours hosted at the gathering area. The Innkeeper is additionally tasked with overseeing the overall maintenance and appearance of the property, identifying any deficiencies, and ensuring they are addressed promptly. Financial duties are integral to this role, including preparing bank deposits, reviewing petty cash requests, and managing accounts receivable and payable, along with generating commission and payroll reports and reviewing attendance records.

To succeed as the Innkeeper, candidates must have a deep passion for customer service, proven management experience in luxury hospitality, and strong organizational and problem-solving capabilities. This role is ideal for leaders who thrive in dynamic environments, enjoy working both independently and collaboratively, and are adept at motivating and supervising a diverse team. Proficiency in computer systems, including Microsoft Office and reservation software, is essential, while possessing a Bachelor's degree in Hospitality or a related field is preferred but not mandatory.

Joining John Rutledge House Inn means becoming part of a respected and inclusive company committed to diversity, equity, and exceptional employee support. The inn's dedication to creating memorable guest experiences is mirrored by a supportive workplace culture that values each team member's contribution. This is an excellent career opportunity for those aspiring to advance within the luxury hospitality sector while working in one of Charleston's most culturally rich and historically significant settings.