Hotel Manager

Abbey Hotel by M11 Collection is a premier boutique hotel located in the vibrant and iconic Miami Beach, Florida. As part of M11 Collection, a distinguished hospitality management and operating group, the Abbey Hotel benefits from a strong foundation focused on delivering high-quality, design-forward hotel experiences with rigorous operational discipline. M11 Collection pioneers a unique blend of technology-enabled operations coupled with on-site, hands-on leadership. This combination ensures consistent, exceptional guest experiences across all properties in their portfolio. The group prides itself on being a leader in the hospitality space, setting new standards for guest satisfaction and operational excellence.

The Abbey Hotel itself is a charming boutique property featuring 50 elegantly designed rooms, making it an intimate yet sophisticated destination for guests seeking comfort and style in one of Florida's most sought-after locations. The property’s commitment to quality service, attention to design detail, and guest-first philosophy aligns with the overall mission of the M11 Collection.

The Hotel Manager role at Abbey Hotel is a vital leadership position responsible for the on-site management of all day-to-day hotel operations. This is a full-time, on-site position designed for an experienced hospitality professional who is passionate about delivering exceptional guest experiences while maintaining operational efficiency. Offering a base salary ranging between $70,000 and $75,000 annually, commensurate with experience, this role also includes a quarterly bonus based on revenue and performance, reflecting the competitive compensation structure that values excellence and dedication. Additionally, the position is classified as W-2 employment and offers a comprehensive benefits package.

As the operational leader, the Hotel Manager is responsible for maintaining the highest standards of guest service, overseeing staff management, coordinating maintenance and repairs, managing inventory and supplies, and ensuring compliance with M11 Collection's stringent operational standards. The successful candidate will work closely with M11’s remote management and customer service teams, providing crucial on-property leadership and serving as the primary escalation point for guest concerns and operational issues.

This role demands a hands-on approach, requiring the Hotel Manager to support front desk operations during busy check-in and check-out periods, maintain a visible presence to guests for enhanced service, and oversee guest communication channels including OTAs, phone, SMS, and email. The role also involves meticulous property walkthroughs multiple times daily to ensure cleanliness, safety, and presentation are consistently at a high standard.

Maintenance responsibilities include managing both on-site handyman and external technicians for repairs, tracking maintenance issues diligently, and coordinating logistics related to guest claims and property upkeep. The Hotel Manager actively participates in team management, including hiring, training, and fostering a culture of professionalism and accountability among hotel staff.

Technology proficiency is essential, with an expectation to master M11 Collection's operational tools and systems to ensure accurate use of trackers and reporting mechanisms. A willingness to remain reachable during days off, with the flexibility to respond to emergencies on-site, highlights the commitment required in this role to uphold service excellence and operational integrity.

The role’s benefits package is robust, featuring 70% employer-paid medical insurance for employees, dental and vision coverage, employer-paid life and short-term disability insurance, a 401(k) plan with employer match, 15 days of paid time off plus selected paid holidays, and a cell phone stipend. The work schedule offers five days on-site per week, with two days off generally on weekdays, though weekend availability is prioritized during the high season to meet guest demand.

Abbey Hotel by M11 Collection seeks a dynamic Hotel Manager who thrives in a fast-paced, guest-centric environment and possesses strong operational, leadership, and communication skills. The ideal candidate is detail-oriented, comfortable being hands-on and on-site daily, and adept at managing both the human and technical elements of hotel operations. This role is perfect for an experienced hotel manager or assistant general manager ready to take ownership of a boutique property and contribute meaningfully to the continued success of a forward-thinking hospitality brand. Abbey Hotel by M11 Collection is an equal opportunity employer committed to diversity and inclusion in its workforce.