Hotel Manager

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $55,000.00

Work Schedule

Standard Hours

Benefits

401(k)

Dental Insurance

employee discount

Health Insurance

Paid Time Off

Vision Insurance

Job Description

The Hotel Manager position is available at a reputable full-service hotel located in Round Rock, TX. This organization is committed to delivering an exceptional hospitality experience, focusing on guest satisfaction, operational excellence, and a positive working environment. Known for its welcoming atmosphere and quality amenities, the hotel attracts a diverse clientele ranging from business travelers to vacationing families. This establishment prides itself on maintaining a high standard of service and cleanliness, ensuring guests enjoy a comfortable and memorable stay. As a full-time position, the Hotel Manager role is essential for upholding these standards and driving the smooth functioning of daily hotel operations.

As Hotel Manager, the successful candidate will have the critical responsibility of overseeing the front desk, maintenance, and housekeeping departments. Their role is influential in creating an inviting environment that fosters guest satisfaction and staff efficiency. With a salary range between $50,000 and $55,000 annually, the position requires hands-on leadership and operational management. Key responsibilities include recruiting, training, and supervising staff across multiple departments to ensure these teams perform cohesively. The Hotel Manager also handles guest inquiries, complaints, and ensures a seamless check-in and check-out process, all vital to maintaining the hotel's positive reputation.

Moreover, the Hotel Manager plays a significant role in budgeting, inventory control, and maintaining compliance with health and safety regulations. The role demands careful management of supplies and cost-effective purchasing practices to maintain operations without exceeding budget limits. Regular property inspections and coordination with housekeeping guarantee that guest rooms meet cleanliness and readiness standards. Strong communication and conflict resolution skills are necessary to address various challenges, inter-departmental coordination, and to respond promptly to VIP guests and special requests. The position is multi-faceted, offering a dynamic work environment where leadership and operational expertise contribute to the hotel’s ongoing success. Candidates interested in this role will find an opportunity to apply their hospitality knowledge and management skills in a supportive and engaging setting, backed by solid benefits that include health insurance, dental and vision insurance, a 401(k) plan, paid time off, and employee discounts.

Job Requirements

Good communication skills, both verbal and written
strong team leadership in most tasks performed in a team environment
must possess computer skills
must have open and flexible schedule and ability to work evenings, holidays, and weekends
extensive knowledge of the hotel, its services and facilities
ability to input and access information in the property management system
ability to lift, push, pull, and carry items up to 50 pounds
ability to stand, walk, bend, and reach for extended periods
capability to operate housekeeping tools and equipment safely

Job Qualifications

Two to four years experience in hotel front office, housekeeping, or guest services role
at least two years in a supervisory role
strong leadership and team management skills
good communication and interpersonal skills
proficiency in property management systems
ability to handle guest complaints professionally
knowledge of hotel operations and services
budgeting and inventory control skills
ability to conduct performance evaluations
strong organizational and multitasking skills
problem-solving abilities
knowledge of health and safety regulations
ability to train and develop staff

Job Duties

Recruit, train, and supervise front desk staff and housekeeping staff
follow up and assign tasks to maintenance department including work orders and PMs
schedule staff shifts and ensure adequate coverage
conduct performance evaluations and provide feedback
foster a positive work environment and encourage teamwork
ensure a high standard of customer service is maintained
handle guest inquiries, requests, and complaints in a timely and professional manner
monitor guest feedback and implement improvements as needed
ensure VIP guests and special requests are attended to
oversee the check-in and check-out procedures
ensure all front desk operations comply with hotel policies and procedures
maintain accurate records of bookings, payments, and guest information
manage room inventory and coordinate with housekeeping to ensure room availability
perform weekly room inspections and daily property walks
conduct daily stand-up meetings
monitor and manage inventory levels of cleaning supplies, linens, and guest amenities
order and replenish supplies as needed, ensuring cost-effective purchasing practices
maintain accurate records of inventory usage and expenses
handle all billing and reconciliation of hotel accounts
prepare and manage the front desk, housekeeping, and maintenance budgets and inventory
monitor and report hotel expenses
prepare reports on hotel activities and performance
ensure compliance with health and safety regulations
maintain an organized and tidy front desk and public areas
implement and oversee front desk training programs
efficiently communicate with other departments daily to ensure smooth operations
communicate effectively with guests, staff, and management
address and resolve any inter-departmental issues
maintain a neat and efficient office environment
other duties as assigned by direct supervisor