Hotel Manager

Carlsbad, CA, USA|

Job Overview

Compensation

Salary

Range $85,000.00 - $90,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Vision Insurance

Retirement Plan

Employee Discounts

Professional Development

Job Description

Hilton Garden Inn Old Town San Diego is a premier hotel located in a vibrant and historic area of San Diego. Known for its upbeat and team-oriented environment, the hotel offers a wide array of amenities including a modern lobby, outdoor pool, fitness center, EV charging stations, an on-site restaurant and bar, as well as business meeting spaces. Its strategic location near popular attractions such as Old Town, SeaWorld, and the San Diego Zoo, along with convenient trolley transit options, makes it an attractive workplace for hospitality professionals who enjoy both engaging work and a lively lifestyle. The hotel prides itself on delivering a guest experience that is not only comfortable but also memorable, reflecting the rich cultural heritage and dynamic atmosphere of the area. Hilton Garden Inn Old Town is part of the Coury Hospitality group, which is committed to providing exceptional service characterized by intentional design and authentic connections with guests and team members alike.

The role of Hotel Manager at Hilton Garden Inn Old Town is integral to maintaining and enhancing the hotel’s reputation for excellence. Working closely with the General Manager, the Hotel Manager helps lead and coordinate daily operations to ensure smooth functioning across all departments. This employment is full-time and offers competitive compensation aligned with the industry standards. The Hotel Manager is responsible for overseeing the overall guest and team experience, championing a culture that values accountability, collaboration, and ownership. This leader must possess strong interpersonal and financial acumen, capable of applying strategic initiatives and policies that promote operational excellence and elevate hospitality standards. With a hands-on, people-first approach to leadership, the Hotel Manager supports recruitment, training, coaching, and development of team members referred to as curators, maintaining clear performance expectations and ensuring compliance with quality and safety standards.

Additionally, the role involves managing financial planning and budgeting to optimize revenue while controlling expenses and reviewing operational performance for continuous improvement. The Manager also focuses on ensuring peak performance of front office systems and maintaining safety compliance, including participation in the hotel’s Safety Committee. Guest satisfaction is a top priority, with proactive steps taken to address concerns quickly and effectively, alongside initiatives aimed at improving service delivery. This position requires flexibility and adaptability to meet the dynamic demands of the hospitality industry, including working evenings, weekends, and holidays as needed. A commitment to professional development and a growth mindset is essential, as the role offers a clear path toward advancement, potentially stepping into the General Manager role within one to three years. Overall, the Hotel Manager at Hilton Garden Inn Old Town is a pivotal figure in delivering thoughtful, personalized service that aligns with Coury Hospitality’s mission to create distinctive, experience-driven properties and unforgettable stays.

Job Requirements

Ability to stand, walk, and move throughout the property for extended periods
Ability to use computers, phones, and standard office equipment
Ability to respond to operational needs across multiple departments, including evenings, weekends, and holidays as required
Must wear required personal protective equipment per job responsibilities

Job Qualifications

Intermediate knowledge of overall hotel operations
Strong financial acumen and working knowledge of Microsoft Office (Word, Excel, Outlook)
Valid driver's license with acceptable driving history
Demonstrated leadership presence and professional image
Strong delegation, communication, and interpersonal skills
Ability to manage difficult guest situations with poise and professionalism
Associate or bachelor's degree preferred
A growth mindset and readiness to advance into a General Manager role within 1-3 years

Job Duties

Partner with the General Manager to develop and implement property-wide strategies
Assist in forecasting, budgeting, and financial planning to maximize revenue and control expenses
Review financial statements and operational performance data to drive productivity and improvement
Ensure front office systems and equipment operate at peak performance
Maintain a viable key control program and ensure OSHA/MSDS compliance
Serve on the hotel's Safety Committee and foster a secure working environment
Monitor guest satisfaction scores and create SMART action plans to improve performance
Take proactive ownership of guest concerns and resolve issues with urgency and care
Anticipate operational challenges by monitoring business flow and team performance
Ensure staffing levels support exceptional service standards
Champion guest service training, including service recovery, upselling, cross-selling, and creating memorable unmatched moments
Assist with recruitment, interviewing, training, scheduling, and coaching of curators
Set clear performance expectations aligned with hotel standards and core values
Partner with HR to ensure timely onboarding and development programs
Address curator's concerns proactively with fairness and transparency
Maintain an open-door policy and lead with approachability and integrity
Demonstrate confidence, enthusiasm, and professionalism always
Ensure compliance with all quality standards across customer service, reservations, safety/security, housekeeping, maintenance, food & beverage, and loss prevention
Monitor your own performance with accuracy and thoroughness, applying feedback to elevate results
Demonstrate flexibility and adaptability in a dynamic hospitality environment