Hotel Manager

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company recognized for its dedication to exceptional service and authentic guest experiences. Powered by a passionate team of individuals committed to excellence and mutual respect, Four Seasons creates unmatched memorable moments for its guests, residents, and partners. With a world-class employee experience and a culture rooted in genuine care and luxury, Four Seasons promotes an environment where team members are encouraged to grow, innovate, and challenge themselves to deliver service of the highest caliber. The company’s ethos revolves around connecting deeply with people and the world, ensuring that both guests and employees enjoy meaningful interactions and lifelong impressions.

The Four Seasons Hotel One Dalton Street, Boston, stands as a shining icon in the heart of the Back Bay. As Boston’s third tallest building, this modern glass skyscraper houses 215 spacious guestrooms and suites that offer breathtaking views of the city through expansive floor-to-ceiling windows. Guests at One Dalton enjoy a wealth of amenities including the renowned Wellness Floor, a luxurious five-star urban spa; exquisite dining options such as the trendy brunch spot One+One, Trifecta Lobby Lounge known for Boston’s best cocktails and New England fare, and more than 10,000 square feet of elegant meeting and event spaces. The hotel also encompasses 171 private residences that provide stunning panoramas of the city, Charles River, Boston Harbor, and surrounding areas, accompanied by exclusive resident amenities like a private food and beverage lounge, a theater, golf simulator, pet spa, kids room, meeting facilities, and a compact fitness studio.

Since opening on May 26, 2019, Four Seasons One Dalton has positioned itself as the premier luxury destination in Boston for visitors seeking comfort near world-class sports venues, cultural activities, and entertainment hotspots. Its proximity to renowned universities, Fenway Park, MGM Hall, and TD Garden make it a favored choice for sports enthusiasts, artists, families, and travelers. Guests can indulge in a blend of modern city living and luxury, starting with revitalizing spa experiences and ending their day with signature cocktails or fine cuisine at the hotel’s independently operated restaurants Zuma and LPM. The hotel thrives on creating unique and elegant experiences that highlight the vibrancy and culture of Boston.

The leadership role at Four Seasons Hotel One Dalton requires a dynamic individual with a strong focus on driving profitability and financial efficiency to meet ownership goals. Emphasizing collaboration with the local community and stakeholders, the role demands a background in food and beverage management and the ability to maintain a profitable and dynamic division. The hotel recently closed one restaurant (One + One), retaining other food and beverage outlets managed at Four Seasons, including the IRD, banquets, and Trifecta Lounge. Successful partnership with the management teams of Zuma and LPM restaurants is essential.

This leadership position involves managing employees in an active union environment with diverse cultural backgrounds, requiring excellent interpersonal skills and emotional intelligence. The ideal candidate will have a successful track record in achieving Four Seasons KPIs, embody an elegant and sophisticated presence, and foster career development for operational teams while promoting operational excellence. Project management skills, especially in renovation projects and working closely with experienced developers and ownership, will be important for navigating operational initiatives.

Moreover, this role demands an emotionally intelligent, culturally aware leader experienced in union environments, with a commitment to diversity, inclusion, and belonging, who can maintain high morale and energy while establishing the hotel as a top employer in a competitive luxury market. Collaborating with third-party restaurants, supporting spa operations, and creating innovative guest experiences are critical functions within this comprehensive leadership role. Financial acumen is vital to deliver against ownership expectations, driving revenue opportunities and improving food and beverage profitability while leveraging shared-service efficiencies with other Four Seasons properties.

Compensation for this position ranges from $199,000 to $220,730, complemented by a robust benefits package including comprehensive medical, dental, vision coverage, matched retirement plans, employee travel programs, complimentary meals, and generous paid time off. Four Seasons is an Equal Opportunity, Affirmative Action employer dedicated to fostering an inclusive and welcoming workplace environment for all employees.