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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,400.00 - $71,600.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
The hospitality industry constantly evolves with a commitment to delivering outstanding guest experiences while efficiently managing hotel operations. Our hiring establishment is a distinguished full-service hotel brand recognized nationwide for its exceptional accommodations, top-tier amenities, and dedicated customer service excellence. Known for its strong reputation and loyal clientele, the hotel balances luxury and comfort with operational efficiency. As part of a global hotel company, our property maintains the highest standards consistent with brand expectations, ensuring guests enjoy memorable stays whether for business or leisure purposes. With a focus on growth and sustainability, our hotel thrives in a competitive market by... Show More
Job Requirements
- Must have a flexible schedule and ability to work days, evenings or nights any day of the week including weekends and holidays
- Must possess exceptional customer service skills
- Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
- Ability to work well in a team environment
- Maintain a professional appearance and manner at all times
- Must possess thorough knowledge of all front of house and food and beverage operations and individual job requirements
- Must have a self-starting personality with an even disposition to effectively communicate with guests and staff
- Ability to resolve guest, supervisor and employee conflicts
- Ability to obtain Food Handlers and Alcohol Awareness Certification as per state and brand requirements
- Must be able to convey information and ideas clearly
- Must work well in stressful, high-pressure situations and maintain composure
- Must be effective in handling workplace problems including anticipating and solving issues
- Must have the ability to assimilate complex information and data
- Must be effective at listening, understanding and resolving concerns by co-workers and guests
- Must be able to work with and understand financial information and basic arithmetic functions
- Must be able to stand, use hands, talk and hear regularly during work hours
- Must be able to lift and/or move objects up to 50 pounds occasionally
Job Qualifications
- High school diploma or general education degree (GED)
- Three or more years of progressive experience in housekeeping and/or front office operations
- Supervisory experience
- Proficiency with Microsoft suite of products
- Exceptional customer service skills
- Ability to multitask in a busy environment
- Strong communication and interpersonal skills
- Ability to handle guest, supervisor and employee conflicts
- Knowledge of front of house and food and beverage operations
- Self-starting personality with even disposition
- Ability to obtain Food Handlers and Alcohol Awareness Certification
- Preferred Marriott experience and proficiency with Marriott systems
Job Duties
- Direct the development and execution of strategic sales, marketing and revenue management initiatives
- Achieve targeted RevPAR index, room revenue and total revenue goals
- Manage costs to achieve Gross Operating Profit (GOP) goals
- Produce accurate and timely revenue and GOP projections and detailed forecasts
- Evaluate monthly financial statements and prepare variance reports with revenue and expense analysis
- Develop annual business plans including operating budget, sales and marketing plan and capital plan
- Oversee food and beverage operations ensuring service levels and brand compliance
- Interact regularly with guests and team members to drive satisfaction and engagement
- Maintain property preventive maintenance and deep cleaning programs
- Interview, hire, supervise, train and counsel department managers
- Conduct regular property and guest room inspections to ensure maintenance, cleanliness and service standards
- Operate property to successfully pass quality and regulatory inspections
- Manage human resources including recruiting, coaching, counseling, discipline and employee relations
- Conduct daily standups, weekly staff meetings and monthly managerial roundtables
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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