Hotel Manager

Raffles Boston represents the epitome of luxury hospitality in one of the United States' most historic and vibrant cities. As the North American flagship of the renowned Raffles brand, which was originally established in Singapore in 1887, the hotel blends a rich legacy of gracious hospitality with contemporary design and exceptional service standards. Raffles Boston is deeply rooted in cultural curiosity, legendary service, and a commitment to meaningful guest experiences that honor both tradition and modern luxury.

The property is not just a hotel but a vibrant community where guests arrive as visitors, leave as friends, and return as family. The teams at Raffles Boston embody respect, integrity, belonging, and excellence, creating an atmosphere marked by personalized attention and memorable moments. The hotel stands as a beacon of hospitality in Boston’s iconic Back Bay neighborhood, delivering ultra-luxury experiences through a combination of thoughtful service and refined style.

This role is for the Hotel Manager, a critical leadership position responsible for overseeing the successful launch and ongoing operations of the Raffles brand in Boston. Reporting directly to the General Manager, the Hotel Manager will ensure smooth operational efficiency across multiple departments, including Food & Beverage, Culinary, Rooms, Residences, Metropolis (the hotel’s retail and commercial component), Engineering, and Security. This role demands not only expert operational oversight but also strategic leadership to motivate the team, uphold brand standards, and deliver exceptional guest and resident experiences.

The ideal candidate will serve as a visible and confident leader, setting a high bar for luxury service using hands-on leadership, emotional intelligence, and a strong personal connection with guests and staff. They act as a brand ambassador who upholds the prestige and values of Raffles Boston with grace, discretion, and sophistication.

Operationally, the Hotel Manager is tasked with driving disciplined execution of strategic priorities, ensuring all operational teams meet or exceed brand benchmarks such as Forbes Travel Guide and Leading Quality Assurance (LQA) scores. This includes managing financial drivers like budgeting, forecasting, and cost control, while maintaining optimal staffing levels and productivity metrics. The role also requires strong project management skills, especially to oversee short-term operational initiatives and long-term renovations or capital plans.

Culturally, the Hotel Manager is expected to cultivate a positive and engaging workplace where team members feel valued, connected, and motivated. They work in partnership with People & Culture teams to promote employee engagement and talent development, nurture a culture of accountability, and drive initiatives for retention and succession planning.

From a guest experience perspective, the Hotel Manager personally owns the quality of the experience, ensures service recovery is handled promptly and tactfully, and continually seeks innovative ways to elevate personalization and seamless service. They maintain rigorous adherence to luxury standards and foster cross-departmental collaboration to present a consistent brand narrative and product excellence across all guest touchpoints.

The position offers a competitive salary range of $200,000 to $220,000 and includes comprehensive benefits such as medical, dental, vision, life insurance, and access to employee discount programs across the Accor portfolio. This is a unique opportunity to shape the future of luxury hospitality in Boston within a globally respected hotel brand and an engaging, fast-paced environment that rewards professionalism and visionary leadership.