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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $200,000.00 - $220,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee Discount Program
personal development opportunities
Corporate social responsibility activities
Job Description
Raffles Boston represents the epitome of luxury hospitality in one of the United States' most historic and vibrant cities. As the North American flagship of the renowned Raffles brand, which was originally established in Singapore in 1887, the hotel blends a rich legacy of gracious hospitality with contemporary design and exceptional service standards. Raffles Boston is deeply rooted in cultural curiosity, legendary service, and a commitment to meaningful guest experiences that honor both tradition and modern luxury.
The property is not just a hotel but a vibrant community where guests arrive as visitors, leave as friends, and return a... Show More
The property is not just a hotel but a vibrant community where guests arrive as visitors, leave as friends, and return a... Show More
Job Requirements
- Bachelor’s degree in Hospitality Management, Business, or related field preferred
- Minimum 10 years of progressive leadership experience in luxury hotel operations
- At least 5 years in senior leadership role in Forbes or similar-rated luxury hotel
- Strong knowledge of luxury hotel financial and labor reporting systems
- Ability to manage complex multi-department operations
- Excellent communication and leadership skills
- Flexible schedule with ability to work extended hours
- Ability to maintain active and dynamic presence throughout property
- Capability to manage project and renovation initiatives
Job Qualifications
- Minimum 10 years progressive hotel operations leadership experience
- At least 5 years in senior leadership roles within luxury or ultra-luxury hotels
- Proven multi-department operations leadership experience in mixed-use or residential luxury hotels
- Bachelor’s degree preferred in Hospitality Management or related field
- Strong knowledge of luxury hotel systems and financial reporting
- Experience meeting standards for Forbes Travel Guide and similar luxury audits
- Calm and emotionally intelligent leadership style
- Highly analytical with sound judgment
- Warm, composed, and service-oriented under pressure
Job Duties
- Serve as a visible and refined leader strengthening engagement with guests and staff
- Set and uphold standards of luxury service through hands-on leadership
- Act as a trusted brand ambassador representing Raffles Boston with sophistication
- Drive operational execution across multiple departments including Rooms, Food & Beverage, and Residences
- Partner with Executive Committee to translate strategic priorities into clear goals and action plans
- Ensure compliance with luxury brand standards, audits, and guest feedback integration
- Manage financial performance including forecasting, budgeting, and cost control
- Lead talent development, succession planning, and employee engagement initiatives
- Oversee guest experience ensuring seamless service and effective recovery
- Maintain health, safety, security, and emergency preparedness standards
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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