HOTEL MANAGER

Union City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $155,000.00

Work Schedule

Flexible

Job Description

The Hotel Manager position is an integral leadership role within a reputable and distinguished hotel, renowned for its commitment to delivering exceptional guest experiences and maintaining high operational standards. This hotel operates within the luxury hospitality sector, where attention to detail, guest satisfaction, and brand standards are paramount. As a multifaceted establishment, the hotel prides itself on blending exceptional service with refined ambiance, aligning with the prestigious Hyatt Thompson brand. The company supports its staff with a culture focused on development, quality, and innovation, placing a strong emphasis on employee training and guest satisfaction.

This role is a developmental opportu... Show More

Job Requirements

Demonstrated ability to manage operations ensuring Thompson’s high level of customer service
bachelor’s degree in Business Management, Hotel Management, or equivalent experience
minimum three years management experience in the hotel or resort industry with union background
strong communication skills for effective interaction with guests, vendors, and staff
proficient in yield management, cost controls, and financial analysis
familiarity with accounting systems, Property Management Systems, OSHA, and health regulations
problem-solving skills to handle varied situations diplomatically
prior experience in employee recruitment, coaching, performance management, and employment separation
professional grooming and appearance
knowledge of Forbes standards and experience in Forbes rated hotels

Job Qualifications

Bachelor’s degree in Business Management, Hotel Management, or equivalent hospitality experience
minimum three years varied management experience in hotel or resort industry including union experience
demonstrated ability to manage operations ensuring high personal customer service
strong skills in yield management and cost control
ability to analyze Profit and Loss statements
knowledge of accounting systems and Property Management Systems
effective communication skills with guests, vendors, and staff
proven experience in employee development including recruitment, coaching, and performance management
familiarity with OSHA, Department of Health regulations, and relevant laws
experience in Forbes rated hotels preferred
capability to solve practical problems with limited resources
impeccable grooming and professional appearance

Job Duties

Review and approve staff schedules considering guest arrivals, departures, and budget guidelines
maintain effective training programs to enhance productivity
ensure team members adhere to appearance and hotel procedures
provide employees with necessary tools to meet job expectations
assume overall hotel operation in General Manager's absence
liaise between hotel departments and third-party operators
coach and develop the Director of Rooms to achieve guest service and cleanliness goals
proactively resolve guest issues and complaints
manage responses to online review platforms within 48 hours
evaluate and monitor hotel service and product quality
ensure guests experience a positive sense of arrival and departure
analyze profit and loss statements and cost variances
monitor expenses to align with budget and occupancy
assist departments in financial performance and monthly goals
prepare annual budget contributions
document payroll and employee development for processing
audit accounting and credit procedures
conduct weekly walkthroughs of public spaces and guest rooms
maintain preventive maintenance with engineering and rooms directors
inspect accommodations for VIPs
lead hotel safety and security efforts including emergency evacuations
investigate and resolve security or hazardous conditions
foster safe working environment
attend or lead Property Safety Committee meetings
promote organization in industry or trade associations

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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