Hotel Manager

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $15.00

Work Schedule

Standard Hours

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid training

Job Description

Our hospitality company is a distinguished hotel operating with a commitment to delivering exceptional guest experiences through professional service and operational excellence. We are dedicated to creating an inviting and memorable environment for every visitor, ensuring that high standards of comfort, safety, and hospitality are consistently maintained throughout the property. As a prominent player in the lodging industry, we pride ourselves on our ability to combine traditional values of personal service with the efficiency and innovation required to meet the evolving needs of travelers today. Our hotel is staffed by a team of hardworking, motivated professionals who work together to uphold the reputation of the establishment, making every guest's stay enjoyable and trouble-free.

We are seeking a dynamic and experienced Hotel Manager to join our team in a full-time in-person capacity. The Hotel Manager will be responsible for overseeing all aspects of daily operations within our vibrant hotel environment. This role provides a unique opportunity to lead multiple departments, including the front desk, housekeeping, maintenance, and guest services, ensuring all functions operate smoothly and efficiently. The manager will spearhead efforts to optimize revenue through strategic pricing and effective room inventory controls while maintaining stringent budgetary and financial oversight.

Leadership is a core aspect of this role, with specific emphasis on staff supervision, motivation, and development. The successful candidate will cultivate a positive workplace culture that encourages teamwork, enhances employee satisfaction, and promotes continuous improvement. Handling guest relations with professionalism and promptness will be essential to maintaining high levels of customer satisfaction and loyalty.

Additionally, the Hotel Manager will be entrusted with ensuring compliance with all safety protocols, internal policies, and quality standards to safeguard guests and staff alike. The role demands excellent communication skills, including proficiency in managing multi-line phone systems with courteous phone etiquette for seamless interaction with guests and team members. The end-of-day night audit procedures will also fall under the Manager's supervision, requiring accuracy and attention to detail in financial reporting.

Job Requirements

high school diploma or equivalent
proven experience in a supervisory role within the hospitality or hotel management industry
strong leadership and communication skills
ability to manage budgets and perform financial reporting
knowledge of hotel management software and reservation systems
capability to handle multiple tasks in a fast-paced environment
availability to work in person at the hotel location
proficiency in multi-line phone system operation

Job Qualifications

proven supervising experience in hospitality or hotel management roles with a strong background in guest services
demonstrated leadership skills with the ability to motivate teams and foster a positive work environment
extensive knowledge of hotel operations including front desk management reservations systems and hospitality standards
experience in revenue management budgeting and human resources functions within a resort or hotel setting
excellent customer service skills with a focus on guest relations and problem resolution
strong organizational skills with attention to detail in managing hotel finances and operations

Job Duties

oversee all hotel operations including front desk management guest services housekeeping and maintenance
supervise and motivate staff across departments ensuring high standards of hospitality and customer service
manage revenue streams through effective pricing strategies room inventory control and sales initiatives
handle guest relations with professionalism and enthusiasm resolving issues promptly to ensure satisfaction
maintain compliance with safety regulations hotel policies and quality standards
oversee human resources functions such as hiring training performance evaluations and scheduling
monitor financial performance by managing budgets controlling costs and preparing reports on revenue and expenses
utilize multi-line phone systems with excellent phone etiquette to communicate effectively with guests and staff
lead night audit procedures to ensure accurate financial reporting at the end of each day