Hotel Manager

HHM Hotels is a distinguished hospitality company recognized for its commitment to excellence, inclusivity, and the highest standards of guest service. As an equal-opportunity employer, HHM Hotels fosters a welcoming and diverse workplace where all employees are supported regardless of their background or identity. The company operates with a people-first philosophy, emphasizing capability, service-driven hearts, excellence, adaptability, and accountability. These core values shape every aspect of their operations and create a dynamic environment where both guests and associates thrive.

HHM Hotels specializes in delivering exceptional hotel experiences through meticulous attention to detail and operational excellence. The company’s portfolio includes a diverse range of properties that cater to leisure and business travelers alike. Employing a blend of innovative practices and well-established hospitality traditions, HHM Hotels continuously seeks to optimize every aspect of the guest journey from check-in to check-out.

The Hotel Manager role at HHM Hotels offers an exciting leadership opportunity to oversee and guide hotel operations with a comprehensive and hands-on approach. This full-time position places the successful candidate at the helm of hotel departments, where they are responsible for maintaining peak operational efficiency and upholding the brand’s quality standards. As Hotel Manager, you will supervise all personnel activities including interviewing, selecting, training, scheduling, and coaching staff to ensure exemplary service delivery that aligns with HHM’s core values.

Your role is instrumental in cultivating a guest-centric environment where hospitality excellence is the norm. You will collaborate closely with the General Manager and other executives to prepare forecasts, develop budgets, and implement financial strategies that maximize revenue while controlling expenses. Monitoring guest satisfaction scores and acting to elevate service standards fall squarely within your purview as you resolve customer complaints and anticipate operational challenges to mitigate potential risks.

Financial oversight is another key component of this role, encompassing property accounting functions such as accounts payable and receivable, house bank audits, petty cash management, taxes, and payroll coordination with corporate accounting teams. Your sharp focus on audit standards ensures compliance and internal controls are consistently maintained.

In addition to day-to-day operations, the Hotel Manager plays an active role in sales strategy collaboration to enhance occupancy rates and revenue streams. You will also oversee critical front office systems and equipment, ensuring their optimal performance to support seamless guest interactions.

Safety and regulatory compliance are integral to your responsibilities; you will serve on the hotel’s safety committee, promote safe work habits, and ensure adherence to OSHA and MSDS standards. This position demands physical activity including standing for extended periods and various motions such as walking, pushing, lifting, bending, stooping, kneeling, or crouching.

Career progression within HHM Hotels is well-defined, with clear pathways to General Manager, Area General Manager, and ultimately Regional Director of Operations positions, reflecting the company’s dedication to nurturing talent and providing growth opportunities within its ranks. If you possess an intermediate understanding of hotel operations and hold an associate or bachelor’s degree, this role allows you to leverage your skills while developing professionally within an organization committed to diversity, equity, and inclusion.