Hotel Manager

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $175,000.00 - $185,000.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Career development opportunities

safety programs

Equal opportunity employer

Job Description

HHM Hotels is a distinguished hospitality company recognized for its commitment to excellence, inclusivity, and the highest standards of guest service. As an equal-opportunity employer, HHM Hotels fosters a welcoming and diverse workplace where all employees are supported regardless of their background or identity. The company operates with a people-first philosophy, emphasizing capability, service-driven hearts, excellence, adaptability, and accountability. These core values shape every aspect of their operations and create a dynamic environment where both guests and associates thrive.

HHM Hotels specializes in delivering exceptional hotel experiences through meticulous attention to detail and operational excellence. The company’s portfolio inclu... Show More

Job Requirements

Associate or bachelor’s degree preferred
intermediate knowledge of overall hotel operations
ability to supervise and manage multiple hotel departments
experience in budget preparation and financial oversight
strong problem-solving and interpersonal skills
capability to resolve customer complaints effectively

Job Qualifications

Associate or bachelor’s degree preferred
intermediate knowledge of overall hotel operations

Job Duties

Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
assist the GM in preparation of forecasts and reports and assist in the development implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance
oversee the property accounting functions including but not limited to accounts payable and receivable house bank audits petty cash and tax
coordinate with the corporate accounting department to oversee payroll functions
oversee and ensure internal audit standards are met
interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
monitor and maintain the front office systems and equipment to ensure optimum performance
serve on the hotel’s safety committee
create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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