Hotel Manager

The Omni Nashville Hotel, situated in the heart of downtown Nashville, Tennessee, stands as a beacon of authentic Southern hospitality and vibrant local culture. This luxury hotel is uniquely tied to Nashville's rich music heritage, offering guests an immersive experience that blends comfort and culture seamlessly. Connected directly to an expanded section of the renowned Country Music Hall of Fame and Museum, the Omni Nashville Hotel provides a one-of-a-kind setting across four levels, where guests can enjoy both world-class accommodations and cultural attractions. The hotel's architecture and design pay homage to Nashville’s distinct character by incorporating natural materials, exposed steel, and regional limestone, which collectively create a modern yet warm ambiance reflective of the city’s spirit.

Located strategically across from the bustling Music City Center and centrally positioned on Fifth Avenue between Demonbreun and Korean Veterans Boulevard, the Omni Nashville Hotel serves as a dynamic hub for visitors and locals alike. The multi-story establishment not only offers luxurious lodging but also features expanded museum space, multiple restaurants, retail venues, and state-of-the-art meeting and entertainment facilities. This integration makes the hotel a lively destination for events, business meetings, and tourism.

The company prides itself on fostering a work environment that is dynamic, supportive, and rewarding for its associates. Employees benefit from comprehensive training programs, continuous mentoring, and a company culture deeply rooted in respect, gratitude, and empowerment. These core values translate into superior guest service experiences, which are central to the hotel’s reputation. The Omni Nashville Hotel seeks friendly, motivated individuals passionate about serving others and eager to contribute positively to their local community.

The role of Hotel Manager at Omni Nashville is crucial to maintaining the high standards of service, operational excellence, and employee engagement that define the property. Reporting directly to the General Manager, the Hotel Manager will oversee the daily operations, managing the Director of Rooms, Director of Food & Beverage, and Director of Engineering departments. This leadership position is responsible for directing approximately 50 operational managers and ensuring seamless coordination across all hotel functions.

As a key member of the Executive Committee, the Hotel Manager will collaborate closely with other senior leaders to achieve financial objectives, uphold service standards, and support employee relations goals. The position involves active participation in talent acquisition, staff training, scheduling, performance reviews, and disciplinary actions. The Hotel Manager is also tasked with ensuring consistent guest satisfaction and service quality throughout the property, stepping in to lead operations during the General Manager's absence.

This high-level leadership role demands exceptional management capabilities, including budgeting, forecasting, cost control, and operational analysis. The Hotel Manager will review daily and weekly operational results and adjust plans accordingly to optimize productivity. The position requires clear communication and strong interpersonal skills to foster relationships with vendors, community members, and internal teams. In addition, the Hotel Manager provides ongoing motivation and development opportunities for staff while setting priorities and providing constructive feedback.

Ideal candidates for this role bring at least five years of progressive senior leadership experience in upscale hotel operations, with a minimum of two years serving in an Executive Committee capacity. Familiarity with hotel operational systems such as Opera PMS, Delphi, and Oracle is essential, as is mastery in managing payroll, scheduling, service recovery, and employee relations. A college degree is highly preferred but not mandatory.

The Omni Nashville Hotel embraces diversity and equal opportunity employment, welcoming veterans and individuals with disabilities. The company is committed to transparency and inclusion, offering assistance to applicants requiring accommodations during the hiring process. Working at Omni Nashville means joining a team dedicated to excellence, where every associate plays a vital role in creating memorable experiences for guests and contributing to Nashville’s vibrant hospitality scene.