Hotel Manager

Boston, MA, USA|

Job Overview

Compensation

Salary

Range $175,000.00 - $185,000.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

performance bonuses

Employee Discounts

Professional development opportunities

Job Description

This job opportunity is offered by a reputable hotel company dedicated to providing exceptional hospitality services and maintaining high standards in hotel operations. The company is focused on delivering outstanding guest experiences while fostering a positive work environment for its employees. Employing a team-oriented approach, they value excellence, adaptability, and ownership as key principles guiding their operations. The hotel industry is dynamic and fast-paced, providing numerous opportunities for growth and development within the company, particularly through structured career progression paths such as General Manager, Area General Manager, and Regional Director of Operations.

The role involves supervising and managing various hotel... Show More

Job Requirements

Associate or Bachelor’s degree preferred
Intermediate knowledge of overall hotel operations
Ability to work varied schedules including holidays weekends and alternate shifts
Physical capability to stand walk push lift up to 25 pounds bend reach stoop kneel or crouch
Excellent problem-solving and customer service skills
Strong organizational and multitasking abilities
Effective leadership and coaching capabilities

Job Qualifications

Associate or Bachelor’s degree preferred
Intermediate knowledge of overall hotel operations
Strong leadership and team management skills
Excellent communication and interpersonal skills
Ability to analyze financial reports and manage budgets
Proficient in coordinating with multiple departments
Experience in guest satisfaction and service improvement strategies
Knowledge of safety and compliance standards

Job Duties

Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
Assist the GM in preparation of forecasts and reports and assist in the development implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance
Oversee the property accounting functions including but not limited to accounts payable and receivable house bank audits petty cash and tax
Coordinate with the corporate accounting department to oversee payroll functions
Oversee and ensure internal audit standards are met
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
Monitor and maintain the front office systems and equipment to ensure optimum performance
Serve on the hotel’s safety committee
Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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