Job Overview
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
safe work environment
Job Description
HHM Hotels is a renowned hospitality company known for its commitment to excellence and delivering exceptional guest experiences. As a distinguished hotel management group, HHM Hotels operates a portfolio of properties that emphasize superior customer service, innovative hospitality solutions, and operational efficiency. The company has built a strong reputation within the hospitality industry for creating work environments that foster growth, recognize talent, and emphasize employee development. A core belief of HHM Hotels centers around the values "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," which drive all aspects of their operations and employee engagement.
The Hotel Manager position at HHM Hotels is a crucial leadership role responsible for overseeing daily hotel operations and ensuring the highest standards of guest satisfaction. This full-time role involves managing multiple hotel departments such as front office, housekeeping, food and beverage, and accounting functions. The Hotel Manager works closely with the General Manager and corporate teams to develop, implement, and monitor budgets, forecasts, and operational reports to maximize revenue while minimizing expenses. Supervisory responsibilities include recruiting, selecting, training, scheduling, coaching, and supporting hotel associates to maintain brand standards and deliver exceptional service in alignment with HHM core values.
In this position, the manager plays an instrumental role in enhancing guest satisfaction scores by continuously monitoring service quality and addressing any operational issues proactively. The Hotel Manager resolves customer complaints with a customer-centric approach, anticipates potential challenges, and ensures a seamless business flow across all hotel functions. Coordination with the sales team is also required to help develop and execute sales strategies aimed at improving occupancy rates and revenue generation.
A vital part of the role includes overseeing the property’s financial aspects such as accounts payable and receivable, bank audits, petty cash, tax compliance, and payroll coordination with the corporate accounting department. Additionally, the manager is responsible for maintaining front office systems and equipment to guarantee operational efficiency. Safety is a priority, with the Hotel Manager serving on the hotel safety committee and ensuring compliance with OSHA and MSDS safety standards.
This leadership opportunity offers clear career advancement pathways, including progression to General Manager, Area General Manager, and Regional Director of Operations positions. It is ideal for candidates with an associate or bachelor’s degree and intermediate knowledge of hotel operations who thrive in dynamic environments requiring standing for extended periods and occasionally lifting up to 25 pounds. The work schedule may fluctuate, including holidays, weekends, and alternate shifts.
Overall, this role offers a rewarding chance to contribute to a respected hospitality company that values excellence, nimbleness, and ownership while providing an exceptional atmosphere for employee growth and guest satisfaction.
The Hotel Manager position at HHM Hotels is a crucial leadership role responsible for overseeing daily hotel operations and ensuring the highest standards of guest satisfaction. This full-time role involves managing multiple hotel departments such as front office, housekeeping, food and beverage, and accounting functions. The Hotel Manager works closely with the General Manager and corporate teams to develop, implement, and monitor budgets, forecasts, and operational reports to maximize revenue while minimizing expenses. Supervisory responsibilities include recruiting, selecting, training, scheduling, coaching, and supporting hotel associates to maintain brand standards and deliver exceptional service in alignment with HHM core values.
In this position, the manager plays an instrumental role in enhancing guest satisfaction scores by continuously monitoring service quality and addressing any operational issues proactively. The Hotel Manager resolves customer complaints with a customer-centric approach, anticipates potential challenges, and ensures a seamless business flow across all hotel functions. Coordination with the sales team is also required to help develop and execute sales strategies aimed at improving occupancy rates and revenue generation.
A vital part of the role includes overseeing the property’s financial aspects such as accounts payable and receivable, bank audits, petty cash, tax compliance, and payroll coordination with the corporate accounting department. Additionally, the manager is responsible for maintaining front office systems and equipment to guarantee operational efficiency. Safety is a priority, with the Hotel Manager serving on the hotel safety committee and ensuring compliance with OSHA and MSDS safety standards.
This leadership opportunity offers clear career advancement pathways, including progression to General Manager, Area General Manager, and Regional Director of Operations positions. It is ideal for candidates with an associate or bachelor’s degree and intermediate knowledge of hotel operations who thrive in dynamic environments requiring standing for extended periods and occasionally lifting up to 25 pounds. The work schedule may fluctuate, including holidays, weekends, and alternate shifts.
Overall, this role offers a rewarding chance to contribute to a respected hospitality company that values excellence, nimbleness, and ownership while providing an exceptional atmosphere for employee growth and guest satisfaction.
Job Requirements
- Associate or bachelor's degree preferred
- Intermediate knowledge of hotel operations
- Previous supervisory or management experience
- Strong communication and interpersonal skills
- Ability to work varying shifts including holidays and weekends
- Physical ability to stand for long periods, lift up to 25 pounds, bend, stoop, kneel, and crouch
- Commitment to HHM core values and excellent customer service
Job Qualifications
- Associate or bachelor's degree preferred
- Intermediate knowledge of overall hotel operations
- Strong leadership and coaching skills
- Ability to analyze financial reports and assist in budget management
- Excellent communication and interpersonal skills
- Customer service-oriented
- Knowledge of safety and compliance standards
- Ability to work flexible hours including holidays and weekends
Job Duties
- Interview, select, train, schedule, coach and support associates in accordance with brand standards and HHM core values
- Oversee hotel departments to ensure optimal service and hospitality
- Assist GM with forecast preparation, reports, and budget development to maximize revenue and minimize expenses
- Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction
- Resolve customer complaints and proactively address operational issues
- Oversee property accounting functions including accounts payable and receivable, house bank audits, petty cash, and tax
- Coordinate with corporate accounting to oversee payroll functions
- Ensure internal audit standards are met
- Collaborate with sales staff to implement sales strategies to improve occupancy and revenues
- Monitor and maintain front office systems and equipment
- Serve on the hotel's safety committee
- Create actionable plans to address guest service deficiencies
- Practice safe work habits and adhere to OSHA standards
- Perform additional duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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