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Job Overview
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
safe work environment
Job Description
HHM Hotels is a renowned hospitality company known for its commitment to excellence and delivering exceptional guest experiences. As a distinguished hotel management group, HHM Hotels operates a portfolio of properties that emphasize superior customer service, innovative hospitality solutions, and operational efficiency. The company has built a strong reputation within the hospitality industry for creating work environments that foster growth, recognize talent, and emphasize employee development. A core belief of HHM Hotels centers around the values "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," which drive all aspects of their operations and employee engagement.Show More
Job Requirements
- Associate or bachelor's degree preferred
- Intermediate knowledge of hotel operations
- Previous supervisory or management experience
- Strong communication and interpersonal skills
- Ability to work varying shifts including holidays and weekends
- Physical ability to stand for long periods, lift up to 25 pounds, bend, stoop, kneel, and crouch
- Commitment to HHM core values and excellent customer service
Job Qualifications
- Associate or bachelor's degree preferred
- Intermediate knowledge of overall hotel operations
- Strong leadership and coaching skills
- Ability to analyze financial reports and assist in budget management
- Excellent communication and interpersonal skills
- Customer service-oriented
- Knowledge of safety and compliance standards
- Ability to work flexible hours including holidays and weekends
Job Duties
- Interview, select, train, schedule, coach and support associates in accordance with brand standards and HHM core values
- Oversee hotel departments to ensure optimal service and hospitality
- Assist GM with forecast preparation, reports, and budget development to maximize revenue and minimize expenses
- Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction
- Resolve customer complaints and proactively address operational issues
- Oversee property accounting functions including accounts payable and receivable, house bank audits, petty cash, and tax
- Coordinate with corporate accounting to oversee payroll functions
- Ensure internal audit standards are met
- Collaborate with sales staff to implement sales strategies to improve occupancy and revenues
- Monitor and maintain front office systems and equipment
- Serve on the hotel's safety committee
- Create actionable plans to address guest service deficiencies
- Practice safe work habits and adhere to OSHA standards
- Perform additional duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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