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Hotel Management Trainee - Rooms Division

Job Overview

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Employment Type

Internship
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Compensation

Hourly
Range $15.75 - $25.00
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Work Schedule

Rotating Shifts
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Benefits

free meal
room discounts
Restaurant Discounts
Free parking
Movie theater coupons
Paid Time Off

Job Description

Hilton Milwaukee is the city’s largest and most iconic hotel, recognized as a premier meeting and convention destination. Established in 1927 originally as the Schroeder Hotel, Hilton Milwaukee combines historic charm with modern sophistication, boasting 554 beautifully appointed guest rooms and over 34,000 square feet of flexible meeting space. Recently, the hotel completed a $40 million renovation that transformed its guest rooms, event spaces, and grand lobby into a new era of modern elegance. The hotel is connected to the newly expanded Baird Center, enhancing its appeal for business and leisure travelers alike. The Hilton Milwaukee is part of The Marcus Corporation’s portfolio, a respected company with over 60 years of operational and service excellence in the hospitality industry. Marcus Hotels & Resorts is known for creating extraordinary experiences for both guests and associates, emphasizing a culture of "People Pleasing People".

The Rooms Trainee role at Hilton Milwaukee offers a unique opportunity for individuals passionate about hospitality to grow their careers within a reputable and evolving hotel environment. This position involves rotating throughout various departments within the hotel’s front office and rooms areas. Under the mentorship and supervision of experienced management, the trainee will gain hands-on experience in different operational roles, developing a comprehensive understanding of hotel functions. This ensures that trainees not only learn but also contribute directly to the exceptional guest service Hilton Milwaukee is known for. The role suits motivated candidates eager to learn the hospitality business from the ground up while working in a vibrant, fast-paced atmosphere.

As the hotel continues to innovate and maintain its prestigious status, the Rooms Trainee will play an integral role in supporting the hotel’s commitment to service excellence and guest satisfaction. This position requires the ability to multitask efficiently, problem-solve proactively, and interact professionally with diverse guests and staff. The Hilton Milwaukee offers a supportive and engaging work environment with opportunities to build valuable skills and develop a rewarding career within the hospitality sector. Bright, enthusiastic individuals pursuing degrees in hospitality or related fields will find this role particularly beneficial as it combines academic knowledge with practical experience. Additionally, the hotel provides attractive employee benefits including free balanced meals during shifts, room discounts at Marcus and Hilton-branded properties, and various recreational discounts, making it an excellent choice for career-minded hospitality professionals. Join Hilton Milwaukee and contribute your passion and talents to shaping the future of one of Milwaukee’s historic hotels while advancing your professional journey in hospitality.

Job Requirements

  • Must be pursuing a Bachelor or Associate's degree in hospitality or related field
  • Previous hospitality experience is preferred
  • Must be able to handle multiple tasks quickly and efficiently
  • Strong communication skills
  • Ability to work flexible hours
  • Willingness to learn and adapt to various roles
  • Professional appearance and demeanor

Job Qualifications

  • Pursuing a Bachelor or Associate's degree in hospitality or related field
  • Previous hospitality experience preferred
  • Strong multitasking and organizational skills
  • Effective communication and interpersonal abilities
  • Ability to work collaboratively in a team environment
  • Problem-solving skills
  • Customer service orientation

Job Duties

  • Shadow front office management team
  • Learn diverse roles within all hotel outlets
  • Interact with customers and resolve issues promptly
  • Assist in daily operational tasks
  • Support team members with various front office and room department responsibilities
  • Adapt to shifting priorities and tasks as needed
  • Perform additional duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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