Towne Park logo

Hotel Luxury Bell Attendant - Hilton Anatole

Job Overview

briefcase

Employment Type

Temporary
Hourly
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Compensation

Hourly
Exact $10.00
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences to guests, patients, visitors, and clients across various locations. Known for its commitment to quality service and creating smiles, Towne Park prides itself on being more than just a workplace; it is a place where employees can make a meaningful impact every day. The company operates primarily in the hospitality sector, providing services that enhance the overall experience of guests in hotels and other venues by ensuring they receive timely, attentive, and compassionate care. Towne Park’s culture centers around professionalism, respect, and creating a welcoming environment for both customers and team members. The organization values individuals who are energetic, personable, and passionate about service, offering employees opportunities for growth, skill development, and rewarding career paths.

The Bell Attendant role at Towne Park is designed for individuals motivated by hospitality and guest services. This position plays a vital part in the guest experience by assisting with luggage handling, providing courteous greetings, and offering helpful information about the hotel and surrounding areas. Bell Attendants are expected to maintain friendly and professional interactions with guests, facilitating a smooth and enjoyable stay. The role also requires coordination with the hotel team to assist guests with services like transportation and room changes. Employees in this role are the face of the service team and contribute significantly to the comfort and satisfaction of guests, making every visitor feel valued and welcomed.

Towne Park offers competitive compensation for the Bell Attendant position, including a base hourly wage of $10 plus an additional $14 to $16 per hour in tips, rewarding employees for their direct guest service efforts. The work schedule is flexible and varies with hotel business volumes, allowing team members to adapt based on operational demands. While the company recommends business casual attire for interviews, it fosters a professional yet approachable environment on the job.

Benefits for eligible employees include offerings such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan. These benefits are designed to support employees’ health, financial security, and well-being. Eligibility depends on job classification, employment length, and hours worked, with seasonal and temporary positions typically ineligible for certain benefits. Towne Park emphasizes continuous learning and safety with required training courses, such as Wheelchair Safety Training, to ensure all employees are confident and prepared in their roles.

In summary, Towne Park not only presents a job opportunity but a chance to be part of a service-focused company that values each employee’s contribution. The Bell Attendant position offers the chance to make a positive difference in guests’ experiences while building a rewarding role in hospitality services with competitive pay and benefits.

Job Requirements

  • Must complete the Wheelchair Safety Training course provided by Towne Park
  • High school diploma or GED
  • One to three months related experience and/or training
  • Knowledge of customer service principles
  • Ability to read and write standard English
  • Ability to follow simple instructions and correspondence
  • Effective verbal communication skills
  • Basic arithmetic skills
  • Ability to understand military time and rate calculations

Job Qualifications

  • High school diploma or general education degree (GED)
  • One to three months of related experience and/or training
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard English
  • Ability to read and comprehend simple instructions, correspondence, and memos
  • Ability to write simple correspondence
  • Ability to present information effectively in one-on-one and small group situations
  • Basic math skills including addition, subtraction, multiplication, and division
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed

Job Duties

  • Maintain a pleasant, friendly and professional demeanor with guests, co-workers, and clients
  • Acknowledge and greet guests within five feet using their last names and a professional salutation
  • Post up in designated areas when not completing tasks and conduct thorough room presentations for guests
  • Assist guests with luggage, including delivery and pick up during arrival and departure
  • Open all vehicle and hotel doors for guests and assist with directions, taxis, reservations, and inquiries
  • Provide information about the hotel, meeting rooms, amenities, and main local attractions
  • Correctly tag and store individual bags, ensure safe transport of guests and luggage
  • Monitor and maintain cleanliness and order of guest services area
  • Deliver messages, items, and guest amenities as requested
  • Complete all assigned tasks promptly as directed by the Account Manager

Job Criteria

Experience

Entry Level (1-2 years)


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