Hotel Housekeeping Supervisor

TownePlace Suites is a respected brand within the hospitality industry, known for providing comfortable extended-stay accommodations tailored to meet the needs of both business and leisure travelers. As part of the Kinseth Hotel Corporation, TownePlace Suites offers a welcoming environment where quality service and guest satisfaction are top priorities. Their new property in De Pere, Wisconsin, upholds this tradition by delivering a high standard of cleanliness and comfort in every aspect of the hotel experience.

The Housekeeping Supervisor position at the new TownePlace Suites in De Pere represents a vital leadership role within the hotel. This opportunity is designed for an experienced professional who will supervise the housekeeping department to ensure cleanliness, organization, and upkeep of the property to the highest standards. Starting in mid-August, the position focuses on overseeing and directing daily housekeeping operations both personally and through delegation to departmental staff. The supervisor will be responsible for managing a team of 10 to 30 housekeeping employees, guiding them to meet the company’s quality and safety guidelines.

This role requires establishing clear standards and procedures for housekeeping and laundry functions, including safety protocols, proper use of chemicals, cleaning methods, and storage practices. Part of the position’s responsibility is to develop staff schedules to maintain efficient coverage and meet budgetary labor guidelines. Managing the use of cleaning chemicals and linen care to ensure cost effectiveness forms a key component of the daily duties, alongside maintaining safety data sheets (MSDS) and educating the team on these important safety measures.

The Housekeeping Supervisor will play a hands-on role by inspecting guest rooms regularly and assisting with cleaning or laundry tasks as necessary. They will safeguard housekeeping room keys and maintain secure access controls. Strong communication with the Front Desk is essential to keep room inventory data current and respond quickly to guest requests or concerns, ultimately ensuring a seamless and pleasant guest experience.

Additionally, the supervisor will be tasked with evaluating the physical condition of the property, inspecting carpets, furniture, and drapes for cleanliness or damage, and planning for deep cleaning, mattress rotation, and seasonal maintenance. They will also make recommendations to management regarding repairs, furnishings, and equipment placement to maintain the hotel’s overall appearance and function.

Inventory control and procurement of cleaning supplies and equipment is another important duty, carried out within budget guidelines. The supervisor will explore and implement new cleaning technologies and methods to enhance operational efficiency. They will also oversee the management of lost and found items and ensure scheduled deep cleaning projects are performed consistently and thoroughly.

Kinseth Hotel Corporation emphasizes adherence to company policies including dress code, safety standards, workplace performance, and professionalism. The Housekeeping Supervisor will be expected to model these values and ensure compliance among their team members.

Physical demands for this role include extended periods of standing and walking, frequent manual handling tasks such as lifting up to 25 pounds regularly and up to 50 pounds occasionally, and various movements like stooping, bending, reaching, and climbing. Visual acuity and a strong attention to detail are essential for inspecting areas and ensuring quality standards are met.

The position offers numerous benefits including health, dental, and vision insurance after 60 days, access to DailyPay, a 401k plan, paid training, paid time off, a referral program, and discounts at all Kinseth Hotel Corporation hotels and restaurants. This role is ideal for someone with previous supervisory experience in housekeeping who seeks to contribute their leadership skills in maintaining a high-standard hotel environment in De Pere, WI.