Hotel Housekeeping Supervisor

Kinseth Hotel Corporation (KHC) is a respected hospitality company known for operating a diverse portfolio of hotels and restaurants that emphasize quality service and guest satisfaction. With a dedication to fostering a professional and supportive environment, KHC offers various employment benefits and opportunities for career growth. The company is committed to providing excellent accommodations and dining experiences while maintaining high operational standards. Employees at KHC are valued members of the team and receive benefits such as health, dental, and vision insurance, 401k plans, paid training and time off, and exclusive discounts across all hotels and restaurants within the Kinseth brand. KHC's culture encourages teamwork, integrity, and consistent service excellence, making it a desirable place of employment in the hospitality industry.

The Housekeeping Manager at Kinseth Hotel Corporation plays a pivotal role in ensuring that the hotel’s housekeeping and laundry services operate at the highest level of cleanliness, order, and attractiveness. This leadership position directs the housekeeping program either personally or through delegation to staff, maintaining immaculate guest rooms and public areas to enhance overall guest satisfaction. The Housekeeping Manager establishes standards and procedures encompassing safety protocols, chemical usage, cleaning techniques, and storage methods. Supervising a team of 10 to 30 housekeeping employees, this role encompasses staffing responsibilities such as interviewing, hiring, training, scheduling, and performance management. The manager is also accountable for budget adherence, cost control regarding chemical and laundry usage, and ensuring that all safety data sheets (MSDS) are current and understood by the team.

Operational duties include daily inspection of guestrooms, assisting with cleaning and laundry duties when necessary, and managing the security of housekeeping room keys. The role requires close coordination with the Front Desk to communicate room inventory status and updates to the system. The Housekeeping Manager takes proactive steps to resolve guest inquiries and complaints promptly, contributing directly to positive guest experiences. Other responsibilities include inspecting the physical condition of the property, managing the inventory and purchase of supplies in accordance with budgeting guidelines, and investigating innovative cleaning methods and equipment.

This role demands a hands-on leader with strong organizational skills and an eye for detail. The Housekeeping Manager plans for deep cleaning cycles such as carpet shampooing and mattress turning, evaluates property maintenance needs, and recommends improvements for painting, repairs, furnishings, and space reallocation. The position also involves managing the guest lost and found inventory and ensuring compliance with all KHC policies, including dress code, safety standards, and professional conduct. Employees must adhere to scheduled shifts and align with the company’s performance expectations to maintain high standards of service and operational efficiency.

Physically, this role requires standing, walking, talking, and hearing for extended periods. The Housekeeping Manager must be capable of using hands for handling and typing, and frequently stooping, kneeling, crouching, bending, and twisting. The job occasionally involves climbing or balancing and demands the ability to lift or move objects weighing up to 50 pounds. Visual acuity, including close, distance, color, peripheral vision, depth perception, and focus adjustment, is essential to perform the duties effectively. Overall, this position is crucial in upholding the cleanliness and operational excellence that Kinseth Hotel Corporation guests expect, ensuring a safe, orderly, and welcoming environment throughout the property.