Hotel Housekeeping Manager

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $70,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

telemedicine services

Paid holidays

Paid vacation

401(k)

financial wellness support

Prescription discount program

Employee assistance program

Training and Development

employee recognition

Employee stock purchase plan

Nationwide Transfer Opportunities

Job Description

Healthcare Services Group (HCSG) is a leading provider of housekeeping, laundry, and floor care services specifically tailored for long-term care facilities and healthcare environments. With a deep commitment to enhancing the quality of life for residents and clients, HCSG has established itself as a trusted partner by delivering exemplary services that promote a safe, clean, and comfortable environment. The company prides itself on its dedication to impacting communities positively through excellence, reliability, and a focus on customer satisfaction. Recognized for fostering a supportive work culture and providing diverse opportunities for professional growth, HCSG offers a comprehensive benefits package for all employees, emphasizing their commitment not only to those they serve but also to their workforce. The company encourages individuals who share their values of service excellence and community impact to join their dedicated teams and contribute to their ongoing success.

The Hotel Housekeeping Manager role at Healthcare Services Group is a pivotal leadership position responsible for managing and supervising housekeeping, laundry, and facility cleanliness in a long-term care setting. This position combines operational management with a hands-on approach to ensure that all areas under service meet and exceed cleanliness and quality standards. The successful candidate will lead a team of housekeeping and laundry staff, scheduling, training, and coaching them to maximize productivity and uphold exceptional service standards. Regular inspections, inventory management, and interdepartmental collaboration are key components of the role, demanding a proactive, detail-oriented leader who thrives in a fast-paced environment. Moreover, the Hotel Housekeeping Manager serves as the frontline representative for guest satisfaction by addressing concerns promptly and maintaining smooth daily operations. This role offers a competitive salary ranging from $60,000 to $70,000 per year alongside a vast array of benefits, including medical, dental, vision coverage, financial wellness support, and paid time off. The position calls for a leader capable of combining operational efficiency, quality assurance, and team motivation in a critical function that directly impacts customer experience and facility reputation. If you are passionate about hospitality, have experience in healthcare housekeeping supervision, and seek to join a company dedicated to making a meaningful difference in communities, this role represents an excellent career opportunity.

Job Requirements

High school diploma or equivalent
minimum two years of experience in healthcare housekeeping and supervision
ability to maintain a positive attitude and effectively communicate with various stakeholders
compliance with COVID-19 vaccination policies
physical ability to lift/carry and push/pull a maximum of 50 pounds
capability to perform routine, repetitive tasks over extended periods
ability to work safely around food and cleaning products
strong oral and written communication skills
residency within the service area

Job Qualifications

High school diploma or equivalent preferred
two years of experience in healthcare housekeeping and supervision preferred
maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks
compliance with COVID-19 vaccination policies
must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods
must be able to perform routine, repetitive tasks continuously
must be able to work around food and cleaning products
able to follow oral and written instructions, and perform routine, repetitive tasks daily
residency within the service area required

Job Duties

Manage and supervise housekeeping, laundry, and public area staff to ensure guest rooms and hotel facilities meet established cleanliness and quality standards
schedule, train, coach, and evaluate housekeeping team members to promote efficiency, productivity, and exceptional guest service
conduct regular inspections of guest rooms, public spaces, laundry facilities, and back-of-house areas to ensure compliance with hotel standards
monitor inventory levels of cleaning supplies, linens, guest amenities, and equipment
coordinate purchasing and replenishment as needed
maintain housekeeping procedures that support operational excellence, safety, and guest satisfaction
collaborate with Front Desk, Maintenance, and other hotel departments to ensure smooth daily operations and timely room availability
address guest concerns and special requests promptly and professionally
maintain accurate records related to staffing, scheduling, supplies, expenses, and departmental performance
ensure compliance with all company policies, safety regulations, and local, state, and federal requirements
promote a positive work environment through effective communication, teamwork, and leadership
assist with housekeeping duties when needed to support operational requirements
perform additional duties as assigned