Hotel Housekeeper

Fayetteville, AR, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement and upward mobility

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Fairfield Inn & Suites in Rogers, AR is a part of the MCR family, which is the third-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a diverse portfolio of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. With headquarters and offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR is a leader in hospitality with a commitment to excellence in guest service and hotel operations. MCR operates hotels under several well-known Marriott and Hilton brands as well as various independent hotels, distinguishing itself through innovation, quality, and strong... Show More

Job Requirements

Must be 18 years of age or older
Ability to work varied schedules including evenings, nights, weekends, and holidays
Must arrive and clock in on time for shifts and breaks
Provide sufficient notice for call-outs
Ability to perform physical tasks such as stooping, bending, climbing, balancing, kneeling, crawling, standing for long periods, walking, repetitive motions, and lifting housekeeping items
Must work well under stressful, high-pressure situations
Must follow company policies and procedures
Willingness to maintain a clean and presentable appearance
Ability to handle guest interactions professionally
Must be able to work collaboratively with team members

Job Qualifications

Experience in hospitality, service, or consumer-facing franchise preferred
Positive attitude and willingness to learn
Ability to follow established guidelines and procedures
Effective listening and conflict resolution skills
Strong communication skills
Desire to serve guests and provide excellent hospitality
Ability to work collaboratively within a team
Familiarity with hotel operations and guest service practices is a plus

Job Duties

Greet guests happily upon arrival and throughout their stay
Use guests' names to provide a personalized experience
Work together with team members to achieve high guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Maintain strong knowledge of hotel features and amenities
Complete pre-cleaning duties including stocking room supplies and attending stand-up meetings
Thoroughly clean and restock assigned guest rooms per shift
Assist with additional cleaning projects in public spaces and storage areas as assigned
Keep all workspaces clean, organized, and safe
Complete operational checklists accurately and on time
Deliver accurate shift handover reports
Wear clean, approved uniform and maintain groomed appearance
Communicate clearly and professionally with team members
Demonstrate a positive can-do attitude and teamwork ethos

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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