Hotel Housekeeper

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.00 - $16.50
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Work Schedule

Standard Hours
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Benefits

Insurance enrollment
Paid Time Off
Holiday pay
401(k) enrollment
hotel discounts
Travel Discounts
Professional Development

Job Description

First Hospitality is a well-established, forward-thinking hotel development, investment, and management company based in Chicago since 1985. Renowned for its strategic vision to create lasting value through excellence and innovation, First Hospitality has built a strong reputation in the hospitality industry by embracing a unique approach to hotel management and development. The company is committed to fostering an inclusive work environment that values diversity, promotes fairness, and encourages collaboration. Employees at First Hospitality are regarded as essential contributors to the company’s ongoing success and are supported with opportunities for professional growth and advancement. The company prides itself on building high-performing teams where differences are respected and valued, enabling them to meet the diverse needs of their guests effectively.

The Room Attendant role at First Hospitality is a critical position in the guest experience journey. Room Attendants are responsible for cleaning and preparing hotel rooms and public areas to the high standards synonymous with the company’s brand, ensuring guests enjoy a welcoming and comfortable atmosphere during their stay. This role goes beyond basic housekeeping duties by focusing on attention to detail and the delivery of exceptional customer service. Room Attendants continually inspect rooms for maintenance issues, replenish amenities, and respond promptly to guest requests to exceed expectations. They embody professionalism and consistently adhere to company protocols, including emergency procedures, while working collaboratively with guest services and hotel leadership to solve any challenges that may arise. This position requires a proactive mindset, physical stamina, and a dedication to creating beautiful, inviting spaces.

The employment type for this role is full-time with a competitive salary package aligned to industry standards. Benefits begin immediately from the first day of employment, including insurance enrollment, paid time off, and holiday pay, making this a highly attractive opportunity for candidates seeking stable and rewarding employment within the hospitality sector. Additional benefits such as 401(k) enrollment after 30 days, hotel and travel discounts worldwide, and ample opportunities for professional development and promotion further enhance the employment offering at First Hospitality. The role demands physical activity such as standing, walking, bending, lifting up to 30 pounds, and maneuvering throughout the workday to maintain guest area standards. Strong communication skills in the primary language used in the workplace are essential for effective guest interaction and teamwork.

Job Requirements

  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace
  • 8+ hours per day
  • stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Reach, bend, stoop, and pivot frequently throughout the workday

Job Qualifications

  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace
  • Ability to work full shifts standing and walking frequently
  • Attention to detail in cleaning and styling guest rooms
  • Customer service skills to engage and build rapport with guests
  • Ability to follow hotel brand standards and protocols
  • Teamwork and collaboration skills to work with Guest Services and leadership

Job Duties

  • Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail
  • Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard
  • Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary
  • Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction
  • Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership
  • Always maintain professionalism consistent with hotel brand and company expectations
  • Know and communicate hotel emergency procedures
  • inform and assist guests in emergencies
  • Take on additional tasks as necessary or assigned by hotel leadership

Job Criteria

Experience

No experience required


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