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Job Overview
Employment Type
Part-time
Hourly
Compensation
Salary
Range $60,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Tuition Assistance
Employee assistance program
Flexible work schedules
Job Description
USC Hotel is a premier hospitality establishment known for its commitment to providing outstanding guest experiences within the University of Southern California community. As a growing hotel, USC Hotel blends the convenience and vibrancy of a university environment with professional hospitality standards, making it a preferred destination for guests including faculty, staff, students, and visitors. The hotel prides itself on its remarkable service culture, state-of-the-art facilities, and its staff’s dedication to creating a welcoming, clean, and friendly environment for all patrons. Known for its commitment to excellence and adherence to high standards, USC Hotel offers an inviting workplace that embraces... Show More
Job Requirements
- High school diploma not required
- Two years relevant experience
- Proven customer service skills
- Some knowledge of housekeeping trade
- Knowledge of cleaning standards and methods
- Familiarity with materials and equipment
- Ability to operate mechanical cleaning equipment
- Strong communication skills in English
- Ability to lift up to 30 lbs
- Professional appearance
- Commitment to USC values
Job Qualifications
- Two years proven customer service experience
- Some knowledge of housekeeping trade
- Knowledge of all cleaning standards and methods
- Knowledge of materials and equipment used in housekeeping
- Knowledge of and compliance with operation of mechanical cleaning equipment
- Ability to effectively communicate in English
- Ability to lift up to 30 lbs
- Presents oneself professionally in line with a higher education environment
- Strong commitment to USC's unifying values
- High school diploma preferred
- Knowledge of standard cleaning chemicals preferred
- Ability to oversee student, temporary, and/or resource workers preferred
- Experience in a fast-paced hotel environment preferred
Job Duties
- Perform standard housekeeping procedures
- Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards
- Maintain cleanliness of assigned facilities
- Ensure that housekeeping standards are met
- Follow procedures for team cleaning and self-inspecting program
- Inspect and clean public areas and back of house areas to ensure cleanliness standards have been met
- Report any problem areas to the supervisor
- Shampoo carpets, strip and wax floors throughout the hotel
- Notify guest services (front desk) when service is complete
- Report any room unable to be serviced within appropriate time standards to supervisor
- Provide customer service to faculty, staff, students, and guests
- Respond to requests from guests, supervisors or management in a timely and efficient manner
- Maintain friendly, helpful demeanor
- Respond to guest requests such as delivery of housekeeping supplies in a timely and efficient manner
- Report needed repairs of unsafe conditions to supervisor
- Inform supervisor of malfunctioning equipment
- Organize and maintain neat linen carts and supplies according to department standards
- Stock floor storage rooms to required levels
- Assist with heavy items such as mattresses and soiled linens
- Deliver linens and necessary supplies as needed
- Operate washers and dryers according to recommended capacity and other manufacturers' guidelines
- Maintain security of equipment, keys, and supplies issued each day
- Assist in the training of new housekeepers and temporary staff in the proper use of cleaning equipment
- Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations
- Perform other related duties as assigned or requested including on-site laundry, projects, and additional support roles
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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