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Hotel Housekeeper

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.50
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Work Schedule

Standard Hours
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Benefits

Insurance enrollment
Paid Time Off
Holiday pay
401(k) enrollment
hotel discounts
Travel Discounts
Professional Development

Job Description

First Hospitality, founded in 1985 and headquartered in Chicago, is a dynamic and innovative hotel development, investment, and management company. Known for its strategic vision, First Hospitality is committed to creating value through excellence and embracing new ways of doing business. The company prides itself on fostering a diverse and inclusive workforce where each employee's unique differences are respected and valued. This approach enables First Hospitality to better serve the varied needs of their customers while promoting a collaborative, flexible, and fair work environment. As an Equal Opportunity Employer, First Hospitality is dedicated to attracting and retaining top talent to maintain its reputation as a leader in the hospitality industry.

The role of a Room Attendant is pivotal in shaping the guest experience at any hotel managed by First Hospitality. Room Attendants are responsible for cleaning and styling guest rooms and public areas according to brand standards, ensuring a welcoming and relaxing atmosphere for guests during their stay. This position requires attention to detail, a proactive attitude, and excellent communication skills to meet and exceed guest expectations consistently. Room Attendants interact directly with guests, addressing their needs promptly and collaborating with the Guest Services team to resolve any challenges or special requests.

This full-time role demands physical stamina, as duties include standing, walking, lifting up to 30 pounds occasionally, and performing routine tasks involving bending and reaching. The ability to communicate effectively in the primary language(s) used at the workplace is essential to ensure clear understanding and exceptional guest service. Room Attendants take pride in maintaining professionalism reflective of the hotel’s brand and company standards while supporting hotel safety by knowing and communicating emergency procedures. The position offers immediate benefits, with insurance enrollment, paid time off, and holiday pay available from day one, as well as 401(k) enrollment starting after 30 days. Working at First Hospitality also provides additional perks like hotel and travel discounts at destinations worldwide, along with opportunities for professional growth and promotion within the company.

Overall, First Hospitality offers a rewarding career path for those passionate about hospitality and guest services. The Room Attendant role not only helps create memorable guest experiences but also contributes to a supportive workplace culture. Joining First Hospitality means becoming part of a team that values excellence, innovation, and inclusivity in the vibrant hotel industry.

Job Requirements

  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace
  • Ability to stand and walk frequently for 8+ hours per day
  • Ability to lift, lower, and maneuver up to 30 pounds occasionally
  • Ability to reach, bend, stoop, and pivot frequently throughout the workday

Job Qualifications

  • Effective verbal and written communication skills
  • Ability to speak, read, and write in primary language(s) used in the workplace
  • Experience in hospitality or customer service preferred but not mandatory
  • Ability to collaborate with team members and hotel leadership
  • Attention to detail and commitment to maintaining cleanliness and safety standards

Job Duties

  • Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail
  • Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard
  • Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary
  • Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction
  • Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership
  • Always maintain professionalism consistent with hotel brand and company expectations
  • Know and communicate hotel emergency procedures
  • inform and assist guests in emergencies
  • Take on additional tasks as necessary or assigned by hotel leadership

Job Criteria

Experience

Entry Level (1-2 years)


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