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Hotel Housekeeper

Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Compensation

Hourly
Range $15.00 - $16.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Fairfield Inn & Suites Bentonville Rogers is part of MCR, the third-largest hotel owner-operator in the United States, known for managing a substantial portfolio of premium-branded hotels across the country. Established in 2006, MCR operates 148 hotels with more than 22,000 guestrooms situated in 37 states and 106 cities. MCR’s footprint spans nine Marriott brands, eight Hilton brands, as well as several unflagged independent hotels, making it a prominent player in the hospitality industry. The company is recognized for its excellence and innovation, earning accolades such as Fast Company’s 10 Most Innovative Travel Companies of 2020 and multiple awards from Marriott and Hilton for superior partnership and performance. The TWA Hotel at New York’s JFK Airport, managed by MCR, has received several prestigious architectural and development awards, highlighting MCR’s commitment to quality and innovation in the hospitality sector.

The role of Housekeeper at Fairfield Inn & Suites Bentonville Rogers involves maintaining high standards of cleanliness, organization, and guest service throughout the hotel. This position emphasizes the importance of creating a welcoming and spotless environment for guests while supporting a team-oriented work culture. Housekeepers are responsible for cleaning and stocking guest rooms, hallways, and public areas while ensuring all procedures and operational checklists are followed meticulously. The role demands a strong commitment to guest satisfaction, demonstrated by delivering courteous communication, personalized guest interactions, and prompt problem resolution. The housekeeper contributes to the hotel’s overall excellence by adhering to cleanliness protocols, wearing proper uniforms, and maintaining a positive, professional attitude during every shift. This position also requires collaboration with other team members to support hotel events and maintain product consistency and quality. Working at Fairfield Inn & Suites under MCR offers exposure to a highly reputable hospitality company, opportunities for career advancement, and a workplace culture dedicated to teamwork, respect, and innovation. The housekeeper role requires physical stamina due to the nature of tasks such as stooping, climbing, balancing, and repetitive motions, but the employer supports reasonable accommodations for employees with disabilities. The company ensures a safe, friendly, and clean environment for both guests and staff, continuing MCR’s commitment to excellence in hospitality. The position requires a flexible schedule and adherence to company policies regarding attendance and performance. Benefits include comprehensive health and dental insurance, paid time off, retirement options, hotel discounts, weekly pay, and incentives for career growth, making it an attractive opportunity for individuals passionate about hospitality and guest service.

Job Requirements

  • Experience in a hospitality, service, consumer-facing franchise or related field preferred
  • Can-do attitude
  • Ability to follow guidelines
  • Handle pace and pressure
  • Listening, conflict resolution
  • Communication skills
  • Hospitality and guest service
  • Age requirement of 18 years or older
  • Schedule flexibility including evenings, nights, weekends, holidays
  • Clock-in/out punctuality
  • Adherence to scheduled breaks
  • Provide sufficient notice for call outs

Job Qualifications

  • Experience in hospitality, service, consumer-facing franchise or related field preferred
  • Positive attitude and willingness to learn
  • Ability to understand and follow established guidelines and procedures
  • Ability to work well in stressful, high-pressure situations
  • Effective listening, conflict resolution, and communication skills
  • Desire to serve and provide excellent guest hospitality
  • Must be 18 years of age or older
  • Willingness to work varied schedule including evenings, nights, weekends, and holidays
  • Ability to arrive and clock in/out on time
  • Ability to take scheduled breaks appropriately
  • Adequate physical stamina to perform essential job functions

Job Duties

  • Greet guests happily upon arrival and throughout their stay with a smile
  • Use guests' names whenever possible to ensure they feel welcomed
  • Work together to contribute to great guest satisfaction scores
  • Handle challenging guest situations with hospitality and urgency
  • Maintain strong knowledge of hotel features and amenities
  • Support all groups and events at the hotel
  • Answer all incoming calls with friendly service using approved greeting
  • Keep all workspaces spotless and well-organized
  • Pitch in to clean guest rooms and public spaces as needed
  • Greet guests with hospitality even while cleaning
  • Complete all operational checklists accurately and on designated times
  • Provide accurate and timely shift handover reports
  • Wear clean, approved uniform with nametag and smile at all times
  • Communicate clearly, honestly, and professionally with team members
  • Demonstrate a willing and positive attitude beyond traditional role
  • Collaborate to create welcoming environment and positive workplace
  • Complete pre-cleaning duties including stocking supplies and attending meetings
  • Thoroughly clean and restock assigned guest rooms
  • Perform additional cleaning projects as assigned by supervisor in storage, public areas, and laundry
  • Maintain physical demands of stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting

Job Criteria

Experience

No experience required


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