Hotel Housekeeper

First Hospitality is a dynamic hotel development, investment, and management company based in Chicago. Established in 1985, the company has grown into a forward-thinking leader in the hospitality industry, known for its strategic vision to create value through excellence and innovation. First Hospitality is committed to maintaining a diverse and inclusive workforce where employees' differences are respected and valued, helping the company meet the diverse needs of its customers. The company's culture emphasizes collaboration, flexibility, and fairness, creating an environment that supports employee growth and success. As an equal opportunity employer, First Hospitality is dedicated to attracting and retaining high-performing professionals who share its passion for delivering exceptional guest experiences.

The Room Attendant role is crucial to the guest experience, as these professionals are responsible for ensuring that hotel rooms and public areas are impeccably clean, fresh, and styled to impress. Room Attendants have a direct impact on guest satisfaction by creating beautiful, welcoming spaces that feel like a home away from home. Their careful attention to detail and dedication to maintaining brand standards enhance the overall atmosphere of the hotel. This full-time position offers a competitive environment where employees can benefit from insurance enrollment from day one, paid time off and holiday pay from the first day, and 401(k) enrollment after 30 days. Additional perks include hotel and travel discounts at worldwide destinations, alongside opportunities for professional development and promotion within the company.

In this role, Room Attendants clean and style hotel rooms and public spaces efficiently and thoroughly, ensuring all surfaces, linens, and amenities meet or exceed brand expectations. They refresh guest rooms with necessary supplies, including linens and toiletries, and proactively address maintenance or replenishment needs to prevent any inconvenience to guests. Building rapport with guests is also a key element of the role, as Room Attendants engage professionally to identify and fulfill guest needs, contributing positively to their overall experience. When challenges arise, they take ownership of the resolution process, collaborating closely with the hotel’s Guest Services team and leadership to ensure swift and effective solutions. Room Attendants maintain professionalism consistent with the hotel brand and uphold safety by knowing and communicating emergency procedures as needed. The role provides an excellent opportunity for individuals who are detail-oriented, customer-focused, and enthusiastic about working in a fast-paced hospitality environment dedicated to guest satisfaction and operational excellence.