Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
Hyatt Place is a renowned division of Hyatt Hotels, celebrated globally for its commitment to providing more than just accommodations to guests. Known for its contemporary design, innovative cuisine, and attentive service, Hyatt Place focuses on creating an inspiring and rewarding experience for every visitor. The brand endeavors to blend style with exceptional standards, crafting an environment where guests feel comfortable yet elevated. Hyatt Place stands out as a new kind of hotel experience emphasizing relaxed style merged with high service quality, making it a sought-after destination for travelers seeking both comfort and sophistication.
The role of Hotel Host at Hyatt Place is pivotal in ensuring that guests receive a superior level of service from the moment they enter the hotel to their departure. Hotel Hosts act as the face of the hotel, welcoming guests warmly and offering assistance that enhances their overall experience. This position is dedicated to maintaining an inviting, clean, and comfortable atmosphere throughout the hotel, including key areas such as the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, and TV den. Responsibilities extend to managing guest check-ins and check-outs efficiently and supporting the servicing needs of meeting rooms within the establishment.
Hotel Hosts must embrace Hyatt Place's commitment to excellence by delivering friendly, helpful, and exceptional service at every touchpoint. Previous experience in guest services is highly valued, as the role requires excellent communication skills and the ability to interact confidently with diverse clientele. Operating in a fast-paced environment, a successful Hotel Host must quickly adapt to changing situations, multitask effectively, and maintain a calm and professional demeanor. The position involves physical duties including the ability to lift, pull, and push moderate weights, ensuring that physical resilience complements interpersonal skills.
This role is more than just a front-desk position; it is about creating memorable experiences that embody the Hyatt Place brand. Hotel Hosts contribute significantly to the hotel's promise of high standards, team collaboration, and customer satisfaction. Employees in this role are part of a dynamic team focused on crafting "a larger than home experience" that delights and welcomes every guest as if they were a cherished visitor in a friend’s home. With flexible scheduling including morning and evening shifts, weekends, and holidays, the Hotel Host position offers opportunities for individuals who enjoy working in a lively environment and take pride in delivering impeccable guest services.
The role of Hotel Host at Hyatt Place is pivotal in ensuring that guests receive a superior level of service from the moment they enter the hotel to their departure. Hotel Hosts act as the face of the hotel, welcoming guests warmly and offering assistance that enhances their overall experience. This position is dedicated to maintaining an inviting, clean, and comfortable atmosphere throughout the hotel, including key areas such as the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, and TV den. Responsibilities extend to managing guest check-ins and check-outs efficiently and supporting the servicing needs of meeting rooms within the establishment.
Hotel Hosts must embrace Hyatt Place's commitment to excellence by delivering friendly, helpful, and exceptional service at every touchpoint. Previous experience in guest services is highly valued, as the role requires excellent communication skills and the ability to interact confidently with diverse clientele. Operating in a fast-paced environment, a successful Hotel Host must quickly adapt to changing situations, multitask effectively, and maintain a calm and professional demeanor. The position involves physical duties including the ability to lift, pull, and push moderate weights, ensuring that physical resilience complements interpersonal skills.
This role is more than just a front-desk position; it is about creating memorable experiences that embody the Hyatt Place brand. Hotel Hosts contribute significantly to the hotel's promise of high standards, team collaboration, and customer satisfaction. Employees in this role are part of a dynamic team focused on crafting "a larger than home experience" that delights and welcomes every guest as if they were a cherished visitor in a friend’s home. With flexible scheduling including morning and evening shifts, weekends, and holidays, the Hotel Host position offers opportunities for individuals who enjoy working in a lively environment and take pride in delivering impeccable guest services.
Job Requirements
- High school diploma or equivalent
- Customer service experience
- Schedule flexibility for AM/PM shifts, weekends and holidays
- Strong command of the English language
- Ability to learn quickly
- Ability to multitask
- Must be 18 years or older
- Physical ability to lift, pull and push at least 20 lbs
- Basic computer skills
- Genuine interest in guest satisfaction
Job Qualifications
- Customer service experience is required, preferably in a hotel or related field
- Must have schedule flexibility for both AM/PM shifts, weekends and holidays
- Requires strong command of the English language to include speaking, reading and writing
- Ability to learn quickly and work in fast paced position with guest interaction
- Must be able to multi-task
- Must be 18 years or older
- A true desire to satisfy the needs of others in a fast paced environment
- High school diploma or equivalent required
- Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
- Must possess basic computer skills, i.e. Word, Excel, etc.
Job Duties
- Greet guests warmly and assist with check-in and check-out procedures
- Maintain cleanliness and orderliness of common areas including the Bakery Café and Guest Kitchen
- Manage and support the use of the Hotel Host Stand, e-room, and TV den
- Handle servicing requests for meeting rooms efficiently
- Provide information and assistance to guests regarding hotel amenities and local attractions
- Coordinate with other hotel departments to ensure seamless guest experiences
- Assist in maintaining inventory and supplies for guest areas
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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