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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Work environment
Job Description
Indus Hospitality Group is a distinguished hospitality company known for its commitment to exceptional guest experiences and a collaborative work environment. As a leading player in the hotel industry, Indus Hospitality Group prides itself on delivering outstanding service and creating memorable moments for guests while fostering growth and development opportunities for its employees. The company values innovation, inclusivity, and a supportive culture where every team member's contribution is recognized and encouraged.
The Guest Service Manager role at Indus Hospitality Group is pivotal in ensuring smooth front desk and guest services operations. This full-time position requires dedication to elevating guest sati... Show More
The Guest Service Manager role at Indus Hospitality Group is pivotal in ensuring smooth front desk and guest services operations. This full-time position requires dedication to elevating guest sati... Show More
Job Requirements
- One to three years related experience and/or training
- associate's degree (A. A.) or equivalent from two-year college or technical school
- or equivalent combination of education and experience
- ability to occasionally lift and/or move up to 50 pounds
- availability to work weekends and 4:00 pm to 12:00 am shifts
- flexibility in schedule based on business needs
Job Qualifications
- One to three years related experience and/or training
- associate's degree (A. A.) or equivalent from two-year college or technical school
- or equivalent combination of education and experience
Job Duties
- Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures
- ensure proper cash and key control procedures are followed
- answer inquiries pertaining to hotel policies and services
- attend staff meetings to discuss company policies and guest complaints and to make recommendations to improve service and ensure more efficient operation
- perform front desk duties as needed
- exceed guest expectations by providing exemplary service
- provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge
- ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings
- ensure all brand standards and initiatives are implemented and followed
- perform a variety of administrative tasks including monitoring service trends using guest satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry
- maintain up to date records and files
- provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service
- ensure the cleanliness of the front office, lobby and surrounding areas
- assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance
- report deficiencies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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