Hotel Guest Service Representative

Buffalo Lodging Associates is a reputable hotel management company headquartered in Canton, Massachusetts. Established in 1996, the company has developed an extensive portfolio of 50 hotels and has built strong partnerships with some of the most respected hotel brands in the industry including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International. Buffalo Lodging Associates prides itself on cultivating a culture of true hospitality, with a focus on operational excellence and providing the best-in-class experiences for guests and associates alike. Their commitment extends beyond guest satisfaction to creating a welcoming, inclusive, and passionate environment for their employees, making it an ideal workplace in the hospitality sector.

One of the properties under Buffalo Lodging Associates is the Hampton Inn by Hilton located at 25 Middlesex Turnpike in Billerica, Massachusetts. This hotel offers a prime location near US-3, just 15 minutes from Hanscom Air Force Base, and a 35-minute drive to both Downtown Boston and Historic Salem. The hotel boasts 129 beautiful guest rooms and offers guests access to nearby attractions such as Great Brook State Park and Burlington Mall. Guests appreciate the daily seasonal breakfast provided by the Hampton Inn, which enhances their overall stay experience.

The Hampton Inn by Hilton-Boston/Bedford/Burlington is currently seeking a full-time Front Desk Agent to join their team. This role is a key front-facing position where the agent acts as the face of the hotel, responsible for providing superior guest service and ensuring a warm and welcoming environment. The position requires flexibility to work mornings, evenings, weekends, and holidays. Prior experience with Hilton is preferred but not required.

As a Front Desk Agent, you will be responsible for greeting guests warmly and managing the check-in and check-out process efficiently using the property management system. Handling cash, credit card transactions, and safeguarding goods at the property are critical responsibilities of this role. The agent must be adept at identifying guest needs, providing relevant information about hotel services and amenities, and responding to all guest requests promptly to foster a comfortable and accommodating atmosphere.

Additionally, the Front Desk Agent will manage reservations by answering incoming calls, inputting reservation data into the hotel management system accurately, and updating or canceling reservations as needed. This role demands strong customer service skills, an ability to work in a fast-paced environment, and proficiency with computers, including software such as WORD, EXCEL, and the property management system.

Buffalo Lodging Associates values associates who embody their core values of Excellence, Passion, Integrity, and Inclusivity. This position offers a competitive wage of $19 per hour and includes an array of benefits designed to support employees’ health, well-being, and professional growth. Benefits include medical, dental, and vision insurance, paid vacation and sick time, paid holidays, a 401(k) retirement savings plan with a generous employer match, tuition reimbursement, company-paid life insurance, and disability insurance.