Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.75 - $14.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
DailyPay
401k
Paid training
Paid PTO
Referral program
Employee Discounts
Job Description
Kinseth Hotel Corporation is a renowned hospitality company known for its commitment to exceptional guest experiences across its portfolio of hotels and restaurants. As a leading player in the hospitality industry, Kinseth Hotel Corporation offers a dynamic and rewarding work environment that values professionalism, guest service, and employee development. The corporation has a rich history of providing excellent lodging and dining services, with a strong focus on customer satisfaction and operational excellence. Each property under the Kinseth banner is dedicated to creating a welcoming atmosphere, ensuring guests have memorable stays through impeccable service and attention to detail. The company fosters a culture of teamwork and growth, providing employees with opportunities to advance their careers in hospitality, supported by comprehensive training and benefits.
The Front Desk Agent role at Kinseth Hotel Corporation is crucial in delivering the warm and efficient service that guests expect. This position involves a range of responsibilities centered on guest interaction—from greeting and registering guests to handling reservations and ensuring their safety. Front Desk Agents serve as the first point of contact for guests, setting the tone for their stay and providing assistance that goes beyond checking in and out. They handle inquiries related to hotel services, local attractions, and travel directions, contributing to an enhanced guest experience. This role demands excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
As a Front Desk Agent, you will be responsible for selling hotel rooms suggestively and issuing room keys while maintaining a warm and friendly demeanor. Ensuring guest safety by adhering to established security protocols is a top priority, including managing key security and guest privacy. You will handle incoming mail, faxes, and messages, as well as communicate guest requests and issues promptly to the relevant departments. Efficiently processing guest checkouts, collecting payments, and managing cash deposits according to company policies are also critical functions of this role.
This role is perfect for individuals who enjoy interacting with people and thrive in a customer-focused environment. Kinseth Hotel Corporation values employees who uphold professional standards, comply with dress codes and safety regulations, and contribute to maintaining the cleanliness and organization of the front desk area and hotel lobby. Successful candidates will benefit from paid training, opportunities for advancement, and a comprehensive benefits package that supports overall well-being and work-life balance. If you are detail-oriented, personable, and ready to be part of a hospitality company that values its team members, this Front Desk Agent position offers a fantastic career opportunity.
The Front Desk Agent role at Kinseth Hotel Corporation is crucial in delivering the warm and efficient service that guests expect. This position involves a range of responsibilities centered on guest interaction—from greeting and registering guests to handling reservations and ensuring their safety. Front Desk Agents serve as the first point of contact for guests, setting the tone for their stay and providing assistance that goes beyond checking in and out. They handle inquiries related to hotel services, local attractions, and travel directions, contributing to an enhanced guest experience. This role demands excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
As a Front Desk Agent, you will be responsible for selling hotel rooms suggestively and issuing room keys while maintaining a warm and friendly demeanor. Ensuring guest safety by adhering to established security protocols is a top priority, including managing key security and guest privacy. You will handle incoming mail, faxes, and messages, as well as communicate guest requests and issues promptly to the relevant departments. Efficiently processing guest checkouts, collecting payments, and managing cash deposits according to company policies are also critical functions of this role.
This role is perfect for individuals who enjoy interacting with people and thrive in a customer-focused environment. Kinseth Hotel Corporation values employees who uphold professional standards, comply with dress codes and safety regulations, and contribute to maintaining the cleanliness and organization of the front desk area and hotel lobby. Successful candidates will benefit from paid training, opportunities for advancement, and a comprehensive benefits package that supports overall well-being and work-life balance. If you are detail-oriented, personable, and ready to be part of a hospitality company that values its team members, this Front Desk Agent position offers a fantastic career opportunity.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to work varied shifts including weekends and holidays
- Strong communication skills
- Basic math competency
- Ability to stand for extended periods
- Must follow company dress code and policies
- Ability to lift and/or move up to 50 pounds
- Must maintain a professional image and report to work as scheduled
Job Qualifications
- High school diploma or equivalent
- Prior experience in a customer service or front desk role preferred
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Strong attention to detail
- Proficiency with reservation and billing software
- Ability to maintain confidentiality and adhere to security protocols
- Basic math skills for cash handling
- Friendly and professional demeanor
Job Duties
- Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake-up calls in an efficient, warm and friendly manner
- Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
- Date stamps, sorts, and racks incoming mail, faxes and messages
- Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
- Answers inquiries pertaining to hotel services, registration of guests, and local attractions and provides travel directions
- Accurately checks out guests and communicates departures with housekeeping staff
- Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
- Makes, confirms and cancels reservations via telephone, computer and in writing
- Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
- Posts charges such as room, food, liquor, or telephone, to ledger
- Deposits guests' valuables in hotel safe or safe deposit box
- Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
- Maintains the cleanliness and organization of the hotel lobby and front desk area
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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