Job Overview
Compensation
Hourly
Range $12.25 - $15.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Daily Pay
401k
Paid training
Paid Time Off
Referral program
Employee Discounts
Job Description
Kinseth Hotel Corporation is a reputable hospitality company known for delivering exceptional lodging and dining experiences across its portfolio of hotels and restaurants. With a strong commitment to customer satisfaction and community engagement, Kinseth Hotel Corporation strives to create welcoming environments where guests can relax and enjoy top-notch amenities. The company emphasizes quality service, professional growth, and team collaboration, making it a sought-after employer in the hospitality industry. Kinseth Hotel Corporation operates a range of hotels and restaurants, each designed to offer unique experiences, while maintaining high standards of comfort, cleanliness, and hospitality excellence.
The Front Desk Associate role at Kinseth Hotel Corporation involves serving as the first point of contact for hotel guests, ensuring they receive a warm welcome and efficient service throughout their stay. This position is integral to maintaining the reputation of the hotels by facilitating seamless check-ins and check-outs, handling reservations, and providing guests with information about the hotel services and local attractions. The Front Desk Associate must maintain security protocols, manage guest requests, and uphold cleanliness and order at the front desk and lobby areas. The role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Employment with Kinseth Hotel Corporation offers benefits such as health, dental, and vision insurance after 60 days, daily pay options, 401k retirement plans, paid training, paid time off, referral bonuses, and discounts across all Kinseth hotels and restaurants. This position is perfect for individuals passionate about guest service and hospitality, looking to develop their career in a supportive and dynamic workplace.
The Front Desk Associate role at Kinseth Hotel Corporation involves serving as the first point of contact for hotel guests, ensuring they receive a warm welcome and efficient service throughout their stay. This position is integral to maintaining the reputation of the hotels by facilitating seamless check-ins and check-outs, handling reservations, and providing guests with information about the hotel services and local attractions. The Front Desk Associate must maintain security protocols, manage guest requests, and uphold cleanliness and order at the front desk and lobby areas. The role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Employment with Kinseth Hotel Corporation offers benefits such as health, dental, and vision insurance after 60 days, daily pay options, 401k retirement plans, paid training, paid time off, referral bonuses, and discounts across all Kinseth hotels and restaurants. This position is perfect for individuals passionate about guest service and hospitality, looking to develop their career in a supportive and dynamic workplace.
Job Requirements
- High school diploma or equivalent
- Basic computer proficiency
- Excellent communication skills
- Customer service experience preferred
- Ability to stand for extended periods
- Ability to lift or move up to 50 pounds
- Flexibility to work various shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk or customer service role preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Proficiency with reservation systems and basic computer skills
- Knowledge of local area and attractions is a plus
- Ability to maintain confidentiality and professionalism
Job Duties
- Greets registers suggestively sells hotel rooms issues room keys assigns rooms to guests and sets wake up calls in a efficient warm and friendly manner
- Ensures guest safety by following established security procedures including fire/tornado procedures key security and guest privacy
- Date stamps sorts and racks incoming mail faxes and messages
- Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
- Answers inquiries pertaining to hotel services registration of guests and local attractions and provides travel directions
- Accurately checks out guests and communicates departures with housekeeping staff
- Accurately computes bill collects payment makes change for guests and makes deposits according to KHC cash handling procedures
- Makes confirms and cancels reservations via telephone computer and in writing
- Answers and routes internal and external phone calls in an articulate friendly manner using prescribed procedures
- Posts charges such as room food liquor or telephone to ledger
- Deposits guests' valuables in hotel safe or safe deposit box
- Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
- Maintains the cleanliness and organization of the hotel lobby and front desk area
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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