Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Supportive team environment
Job Description
Live! Casino & Hotel is a premier entertainment destination known for its exceptional guest service and vibrant atmosphere. Located in Louisiana, Live! Casino & Hotel offers an unparalleled experience combining top-tier gaming, luxurious accommodations, and outstanding hospitality. The establishment is committed to excellence, providing guests with a friendly, fast, and fun environment that ensures high satisfaction and memorable stays. This property also emphasizes a positive and supportive work environment, recognizing that its team members are the foundation of its success and the most valuable part of the Live! brand. As a high-end gaming and hotel facility, Live! strives to provide... Show More
Job Requirements
- High school education or equivalent
- Previous experience in a hotel or high-end retail environment desired
- Ability to work in an environment with exposure to alcohol and smoking
- Must be able to secure and maintain licensure as required by Louisiana Gaming Control Board or applicable regulatory entity
- Ability to lift, push, pull, and carry up to 20 pounds
- Capable of frequent walking, standing, some sitting, bending, kneeling, and climbing steps
- Strong communication skills
- Detail-oriented and able to document information legibly
- Ability to work effectively in a team setting
Job Qualifications
- High school education or equivalent
- Previous experience in hotel or high-end retail environment desired
- Ability to communicate clearly and effectively with guests and staff
- Understanding of guest service principles
- Familiarity with front desk operations and cashiering procedures
- Ability to multitask in a fast-paced environment
- Competence in handling guest check-in and check-out processes
- Knowledge of hotel reservation systems preferred
Job Duties
- Maintain complete knowledge of hotel features, services, hours of operation, room types, layout, rates, packages, and daily activities
- Comply with all hotel and departmental policies and procedures including front and back of house operations
- Manage assigned bank and ensure accuracy and security of contracted monies
- Answer telephone calls promptly using correct etiquette
- Promote positive guest relations and provide information congenially
- Process guest check-ins and check-outs according to hotel requirements
- Confirm reservations, assign rooms, and handle walk-in guests
- Collect guest payment information and issue parking passes
- Communicate services, amenities, and VIP arrivals to designated personnel
- Document guest requests, complaints, or problems and ensure resolution
- Provide detailed voicemail and wake-up call service
- Perform cashiering duties including processing vouchers, making change, posting charges, and balancing receipts
- Assist with reservation calls and provide concierge service when necessary
- Support other front office duties and maintain guest history files
- Document maintenance needs and other duties as assigned
Job Location
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