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HOTEL GUEST EXPERIENCE MANAGER - BENEFITS INCLUDE MEDICAL, FREE HOTEL ROOM NIGHTS, PAID VACATION AND MANY MORE!
Job Overview
Employment Type
Hourly
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
complimentary and discounted Hyatt hotel rooms
Paid Time Off
competitive pay
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
free annual VIA bus pass
Discounted parking
free meals provided in employee cafeteria
opportunities for career growth
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences through attentive and caring associates. With a portfolio of luxury hotels and resorts worldwide, Hyatt focuses on delivering efficient service combined with meaningful interactions that set it apart in the hospitality industry. At Hyatt, the culture encourages professional growth, innovation, and teamwork in a supportive environment that values diversity and inclusion. This role is based in one of Hyatt's esteemed properties, reflecting the brand's high standards and dedication to excellence in guest service.
The Guest Experience Manager position is an entry-level hourly leadership ... Show More
The Guest Experience Manager position is an entry-level hourly leadership ... Show More
Job Requirements
- must be able to work any shift including mornings, afternoons, evenings, overnight, weekends and holidays
- must have experience and thorough understanding of hotel guest services
- must be able to stand for long periods
- all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Job Qualifications
- a true desire to satisfy the needs of others in a fast paced environment
- refined verbal and written communication skills
- strong computer, multi-tasking, and problem solving skills
- experience using hotel property management systems like Opera or Colleague Advantage is a plus
- knowledge of HotSOS and Zingle is helpful
- preferred open availability 7 days a week
- one year of hotel supervisory experience preferred
- understanding of hotel guest services
Job Duties
- lead and coach associates in guest service roles
- provide direction and support to team members
- assist in training new employees
- manage scheduling and payroll as needed
- conduct interviews for potential hires
- maintain knowledge of hotel services, local events, and transportation
- engage with guests to enhance their experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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