Hotel GM: Guest Experience & Operations Leader

Wilmington, NC, USA|Onsite

Job Overview

Compensation

Salary

Range $67,300.00 - $101,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

performance bonuses

Employee Discounts

Professional development opportunities

Job Description

The luxury hotel chain located in the picturesque Wrightsville Beach is renowned for delivering exceptional guest experiences through its combination of upscale amenities, personalized services, and prime coastal location. As a distinguished establishment in the hospitality industry, the hotel chain prides itself on maintaining its reputation as a premier destination for leisure and business travelers seeking comfort, elegance, and outstanding service. The company values innovation, customer satisfaction, and operational excellence, making it a thriving enterprise in the competitive luxury hotel market.

The General Manager / Managing Director role is a pivotal position within this esteemed hotel chain. This senior leadership role requires a seasoned professional with over five years of hotel management experience who can strategically lead the property operations while ensuring impeccable guest services and strong financial outcomes. The General Manager / Managing Director will oversee both the strategic direction and day-to-day management of the property, fostering a culture of excellence and teamwork among staff. This includes responsibility for maintaining quality standards across all departments, ensuring compliance with regulatory requirements, and driving initiatives that enhance overall guest satisfaction. The candidate will also be expected to manage budgets, control costs, optimize revenue, and develop operational strategies that align with the company’s long-term objectives. In addition to leadership and management skills, the role demands exceptional problem-solving abilities, the capacity to motivate and build high-performing teams, and a passionate commitment to hospitality excellence. This exciting opportunity allows the ideal candidate to make a significant impact on the success and growth of a luxury hotel property in one of Wrightsville Beach's most prestigious locations.

Job Requirements

Bachelor's degree or equivalent in hospitality management
At least 5 years of hotel leadership experience
Strong problem-solving and decision-making skills
Ability to manage financial operations and budgets
Excellent team management abilities
Knowledge of industry regulations and quality standards
Willingness to work flexible hours including weekends and holidays

Job Qualifications

Bachelor's degree in hospitality management or related field
Minimum of 5 years of leadership experience in hotel management
Proven track record in managing hotel operations and improving guest satisfaction
Strong financial acumen and experience with budgeting and forecasting
Excellent communication and interpersonal skills
Ability to lead and inspire diverse teams
In-depth knowledge of hospitality industry standards and regulations

Job Duties

Lead property operations and ensure seamless day-to-day management
Enhance guest services to achieve the highest standards of satisfaction
Manage financial performance including budgeting and cost control
Develop and implement strategic initiatives to drive revenue growth
Ensure compliance with all regulatory and quality standards
Oversee team management and staff development to foster a positive work environment
Resolve operational issues using effective problem-solving skills