Hotel General Manager Tru Hilton Augusta

This job description is for a General Manager position at a branded, quality hotel committed to upholding exceptional standards in guest satisfaction, revenue growth, and operational excellence. The hotel industry requires strong leadership, comprehensive management of all departments, and the ability to consistently meet or exceed business objectives. This particular establishment prides itself on its franchise standards, delivering a friendly and professional atmosphere to guests, while maintaining a superior level of product quality and service.

The General Manager plays a critical role as the key leader overseeing all areas of the hotel’s operations including front desk, housekeeping, maintenance, food and beverage, accounting, and guest services. This position is responsible for ensuring that the hotel meets planned revenue and profit targets while maintaining high guest satisfaction scores. The role requires managing staff performance, fostering a positive team environment, and exemplifying the company’s mission, values, and culture through daily leadership.

The General Manager must be experienced in handling multifaceted hotel functions such as employee hiring, training, scheduling and payroll management, inventory control, and implementation of safety and security policies. The role demands excellent organizational skills, a strong understanding of accounting practices, and the ability to market and promote the property effectively. This includes managing customer relationships, coordinating with corporate support, and staying updated with external community events and attractions that impact guest experience.

Key responsibilities include maintaining a professional and cohesive team by coaching and developing associates, ensuring compliance with all corporate and franchise policies, and overseeing the operational budget with a focus on revenue maximization and labor cost control. Strong communication skills are fundamental for internal documentation, guest interaction, and reporting to senior management. Flexibility is essential as this position requires availability 24/7, including weekends and holidays, to respond to all operational needs.

Additional critical aspects of the role include maintaining certification from brand-approved responsible vendor-training programs and implementing the company’s Standard Operating Procedures consistently across all shifts. The ideal candidate will bring at least five years of experience in the hotel industry with a preference for prior supervisory roles managing teams of six or more associates. They should hold a bachelor’s degree or equivalent experience, possess a valid driver’s license, and demonstrate attributes like professionalism, honesty, and excellent attendance. Physical requirements include the ability to stand for extended hours, lift moderate weights, and perform various physical activities necessary to support daily hotel operations.

The General Manager position offers a rewarding career path within the hospitality sector, presenting opportunities for professional growth while contributing directly to the hotel's success and guest satisfaction. The company offers comprehensive benefits including paid time off, health insurance enrollment, and various employee discounts, reinforcing its commitment to employee well-being and work-life balance. This role is perfect for dynamic management professionals passionate about hospitality and dedicated to operational excellence.