Hotel General Manager - The Loom Hotel

The Loom Hotel, part of the distinguished Autograph Collection, is a boutique hotel located in the heart of Providence, Rhode Island. This unique establishment is inspired by the city's rich textile heritage, weaving together history, creativity, and modern hospitality to create an experience that blends thoughtful design, elegant accommodations, and a vibrant social atmosphere. The Loom Hotel offers a refined and culturally immersive stay for travelers seeking both comfort and connection to the local scene. The hotel stands out as a vibrant pillar in the Providence community, known not only for exceptional lodging but also for its commitment to celebrating the city's artistic and historic roots.

At The Loom Hotel, team members, known as Curators, work within a dynamic, guest-centric environment that values meaningful connections, innovation, and a dedication to luxury hospitality. The hotel embodies a culture where local culture and high standards for service come together seamlessly, creating an inspiring place to work and grow a career.

The role of Hotel General Manager at The Loom Hotel is a highly influential leadership position that demands a balance of strategic vision and hands-on operational excellence. As the Experience Leader, the General Manager shapes the hotel’s culture, inspires and empowers the team, and ensures the delivery of memorable guest journeys from check-in through departure. This role carries full responsibility for all day-to-day hotel operations and long-term strategic objectives, including guest satisfaction, team engagement, financial performance, and community involvement.

The General Manager will oversee multiple departments such as Rooms Division, Food & Beverage, Sales, Engineering, Catering & Conference Services, and relationships with Third-Party Vendors. They ensure these departments work in concert to meet service excellence standards and financial targets, while maintaining brand integrity and ensuring operational efficiency. The position requires a strong leader who leads with a people-first mindset, promotes accountability and teamwork, and personally engages in resolving guest concerns to foster loyalty.

Additionally, the General Manager is responsible for developing and managing budgets, driving profitability while upholding Coury Hospitality’s renowned service and quality standards. The role also involves strategic evaluation of market trends, guest preferences, and competitive positioning to ensure the hotel’s long-term success. Recruiting, mentoring, and developing department leaders to build high-performing teams is a central component, as well as acting as a local ambassador to promote community involvement.

The Loom Hotel’s General Manager must maintain a safe, clean environment by leading safety initiatives and emergency response planning. This exempt, full-time role reports directly to the Regional Vice President of Operations and is essential to reinforcing The Loom Hotel’s commitment to innovation and inspired experiences in hospitality. Candidates should possess significant experience managing large, multi-outlet, four-star or four-diamond convention properties with proven proficiency in both Food & Beverage and Rooms Division operations. A passion for hospitality, exceptional communication and organizational skills, strong financial acumen, and flexibility to work varied schedules are also critical for success in this demanding and rewarding position.