Highgate Hotels logo

Hotel General Manager: Grow Profit & Delight Guests

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $65,000.00 - $103,300.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
performance bonuses
Life insurance

Job Description

Highgate Hotels L.P. is a prominent hospitality company recognized for its commitment to excellence in hotel management and guest service. Operating a diverse portfolio of properties across the United States, Highgate Hotels emphasizes quality, guest satisfaction, and operational efficiency. Their Homewood Suites location in Roseville, California, is part of an extended-stay brand known for providing a comfortable and welcoming environment for both business and leisure travelers. Highgate Hotels L.P. continues to uphold high industry standards by investing in dynamic leadership and fostering an inclusive work culture that drives the success of each property and enhances the overall guest experience.

The General Manager position at Homewood Suites in Roseville calls for an experienced hospitality professional focused on driving the profitability and smooth operation of the hotel. This role is pivotal in ensuring that all departments operate cohesively and align with best practices in hotel management. The successful candidate will lead by example, demonstrating strong leadership skills to motivate and develop the hotel team while maintaining a positive and productive work atmosphere. Maintaining high guest satisfaction scores is a key responsibility, requiring the General Manager to oversee service delivery, resolve issues promptly, and implement strategies to exceed guest expectations consistently.

With at least six years of progressive experience in hotel management, the General Manager will be adept at managing financial performance, budget adherence, and revenue management. They will collaborate closely with corporate leadership, understanding and applying company policies while tailoring approaches to the unique market dynamics of Roseville, California. Educational credentials include a college degree, which supports the analytical and strategic aspects of the role. This full-time position offers a chance to lead a reputable hotel property under a renowned hospitality group, ensuring operational excellence and contributing to the vibrant community of Roseville. Candidates who are passionate about hospitality and capable of fostering a strong team culture while delivering outstanding guest experiences will find this opportunity rewarding and challenging.

Job Requirements

  • college degree
  • minimum 6 years progressive hotel management experience
  • strong leadership skills
  • excellent communication abilities
  • proven track record in guest satisfaction and revenue management
  • ability to work collaboratively in a team environment
  • willingness to adapt to changing industry standards

Job Qualifications

  • college degree in hospitality management or related field
  • minimum of 6 years progressive experience in hotel management
  • strong leadership and communication skills
  • proven ability to improve guest satisfaction ratings
  • experience with budget preparation and financial management
  • knowledge of current hospitality industry trends and standards
  • customer-focused with a problem-solving mindset

Job Duties

  • manage overall hotel operations including front desk, housekeeping, maintenance, and food services
  • develop and implement strategies to ensure hotel profitability and budget adherence
  • lead and mentor employees to foster a positive work environment and encourage professional growth
  • monitor guest satisfaction and address complaints promptly to maintain high service standards
  • collaborate with corporate leadership on policy implementation and business development initiatives
  • oversee financial reporting and manage expense control
  • ensure compliance with health, safety, and industry regulations

Job Criteria

Experience

Expert Level (7+ years)


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