Hotel General Manager - East Tennessee

Gibson Hotel Management, Inc. is an award-winning, privately held hotel management, investment, and development company known for its strong track record of operational success and integrity. With a keen focus on experience and discipline, Gibson Hotel Management has established itself as a reputable leader in the hospitality industry, specializing in managing Marriott properties as well as other upscale hotel assets across East Tennessee and beyond. The company prides itself on fostering a supportive and inclusive culture that embraces open communication, professional growth, and recognition of its team members' efforts. Gibson Hotel Management is committed to delivering genuine hospitality experiences to its guests, generating exceptional returns for its partners, and developing inspirational leaders within its business and the wider community. This commitment is reflected in its mission and vision statements, which underscore the company’s dedication to its employees’ professional growth, guest satisfaction, and community involvement.

The role of General Manager at Gibson Hotel Management is a coveted leadership position overseeing one of the company’s Marriott properties in East Tennessee. This is an excellent opportunity for a proactive, hands-on leader who thrives in a dynamic hospitality environment and is motivated to inspire and lead a high-performing team. The ideal candidate will be accountable for the entire scope of hotel operations, ensuring that every department functions optimally according to detailed job descriptions and company standards. You will coordinate closely with front desk staff, housekeeping, maintenance teams, and other hotel personnel to drive outstanding guest experiences and operational excellence. Beyond operational oversight, the General Manager plays a key role in hiring and coaching employees, fostering a positive work environment, and enforcing company policies consistently and fairly. You will take personal ownership of day-to-day activities and be highly organized to meet responsibilities efficiently and effectively.

The General Manager is also charged with upholding Gibson Hotel Management’s customer service philosophy by responding promptly and effectively to guest inquiries and complaints, maintaining a calm and positive demeanor, and engaging with guests personally to ensure satisfaction. With an emphasis on individual effectiveness, the successful candidate is expected to adhere to strict professional standards, including punctuality, honesty, grooming, and communication. Being on call 24/7, this position requires dedication, flexibility, and leadership presence at all times.

Offering competitive pay commensurate with experience, a comprehensive benefits package that includes health, dental, and vision insurance, retirement plans with matching contributions, and various disability and life insurance programs, Gibson Hotel Management invests in the wellbeing and development of its employees. Additional perks such as daily pay options, paid time off, free telehealth programs, potential bonus plans, and cell phone stipends further enhance the employee experience. Joining Gibson Hotel Management means becoming part of a team that values discipline, integrity, and continuous professional development in a supportive and inclusive workplace. Candidates with hospitality management experience who are eager to lead a successful hotel property and grow their careers will find this opportunity rewarding and challenging.