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Hotel General Manager - Drive Guest Satisfaction & Revenue

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $65,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses

Job Description

Sonesta Essential Orlando Airport is a distinguished hotel located in Orlando, Florida, known for its commitment to providing exceptional hospitality experiences to its guests. Part of the globally recognized Sonesta brand, this property exemplifies the brand's dedication to quality, comfort, and superior guest services. As a hotel operating near the bustling Orlando Airport, it caters to both leisure and business travelers, offering accessibility and convenience along with a welcoming atmosphere. The hotel's strategic location and comprehensive amenities make it a preferred choice for visitors seeking a comfortable and efficient stay in the Orlando area.

The General Manager role at Sonesta Essential Orlando Airport is a pivotal leadership position responsible for overseeing all aspects of hotel operations. This role requires a dynamic individual who can align operational activities with the company’s overarching vision and values, ensuring that every facet of the hotel experience adheres to the highest standards of excellence. The General Manager will play a critical role in driving the hotel’s financial success by implementing strategies that maximize profitability while maintaining stringent cost controls. Beyond fiscal responsibilities, this leader will focus heavily on enhancing guest satisfaction, recognizing that positive guest experiences are fundamental to the hotel's reputation and repeat business.

Staff development is another key component of the General Manager's duties. Cultivating a motivated, skilled, and customer-focused team is essential, and this role demands a manager proficient in leadership, staff training, and employee engagement. The ideal candidate should have substantial prior experience in hotel management, possessing the ability to lead diverse teams and navigate the complexities of hotel operations with confidence and professionalism. This position offers a competitive annual salary of $65,000 and promises an engaging, fast-paced work environment where dedication to quality and continuous improvement are valued.

Working with Sonesta Essential Orlando Airport means becoming part of a respected and growing hospitality brand that emphasizes guest satisfaction and employee growth. Candidates stepping into this role will find opportunities to influence the hotel’s strategic direction, shape service delivery models, and engage with a spectrum of stakeholders, including guests, team members, and corporate leadership. This role not only requires operational expertise but also a passion for creating memorable guest experiences and fostering a supportive workplace culture. The General Manager is instrumental in ensuring that the hotel not only meets but exceeds industry standards while supporting Sonesta’s mission and long-term business goals.

Job Requirements

  • bachelor’s degree in hospitality management or related field preferred
  • minimum of 3 years experience in hotel management
  • proven track record in leading teams and managing hotel operations
  • ability to work flexible hours including weekends and holidays
  • strong organizational and multitasking skills
  • excellent customer service orientation
  • valid driver’s license

Job Qualifications

  • prior experience in hotel management
  • strong leadership and team management skills
  • excellent communication and interpersonal abilities
  • knowledge of hospitality industry standards and best practices
  • ability to analyze financial reports and implement cost control measures
  • proficiency in hotel management software
  • problem-solving and decision-making capabilities

Job Duties

  • oversee all hotel operations to ensure alignment with company vision and values
  • maximize financial performance through effective budgeting and cost control
  • enhance guest satisfaction by maintaining high service standards
  • develop and lead hotel staff through training and motivation programs
  • implement operational policies and procedures
  • manage guest relations and resolve issues promptly
  • collaborate with corporate leadership to achieve strategic objectives

Job Criteria

Experience

Mid Level (3-7 years)


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