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Hotel General Manager - COO at Harper Associates Ann Arbor, MI
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $999,999.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Work-life balance
Job Description
Ronald McDonald House Charities Ann Arbor (RMHCAA) is a trusted nonprofit organization that has provided a vital support system for families with children facing medical crises since its founding in 1985. RMHCAA serves as a home away from home, offering 24/7 accommodations and meals to families, enabling them to stay close to their hospitalized children at Michigan Medicine C.S. Mott Children's Hospital. Since its inception, RMHCAA has supported more than 32,000 families, expanding its facilities progressively over the years to meet community needs. With a substantial capacity of 43 family guest rooms, RMHCAA is recognized as the largest Ronald McDonald... Show More
Job Requirements
- Bachelor's degree
- Minimum 7-10 years senior leadership experience in hospitality including food and rooms
- Experience with hotel, resort, campus housing/dining or similar
- Ability to lead complex, multi-site, 24/7 operations and cross-functional teams
- Experience managing budgets and capital projects
- Strong communication and organizational skills
- Proficiency with Microsoft Office and database systems
- Compassionate leadership and alignment with nonprofit mission
Job Qualifications
- Bachelor's degree
- Advanced degree or equivalent experience preferred
- Minimum 7-10 years senior leadership in hospitality including food and rooms
- Experience in hotel, resort, campus housing/dining or similar
- Previous nonprofit experience preferred
- Proven leadership of complex, multi-site, 24/7 operations and cross-functional teams
- Strong background in guest services, facilities management, people leadership, program oversight and operational planning
- Experience managing budgets, capital projects, and operational controls
- Excellent communication, organizational, project management and problem-solving skills
- Collaborative, mission-driven leader with integrity and sound judgment
- Proficiency with Microsoft Office and database systems
Job Duties
- Oversee all internal operations of a multi-site, 24/7 organization
- Provide strategic and day-to-day leadership for programs, guest services, facilities, culinary, housekeeping, volunteer engagement, technology, and operational systems
- Collaborate with CEO, leadership team, and Board to implement strategies and manage organizational culture
- Develop talent, manage risk, and ensure operational excellence and financial sustainability
- Lead budget management, capital projects, and operational controls
- Foster a safe, compassionate, and home-like environment for families
- Drive guest service excellence and operational efficiency
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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