Hotel General Manager - COO at Harper Associates Ann Arbor, MI

Ronald McDonald House Charities Ann Arbor (RMHCAA) is a trusted nonprofit organization that has provided a vital support system for families with children facing medical crises since its founding in 1985. RMHCAA serves as a home away from home, offering 24/7 accommodations and meals to families, enabling them to stay close to their hospitalized children at Michigan Medicine C.S. Mott Children's Hospital. Since its inception, RMHCAA has supported more than 32,000 families, expanding its facilities progressively over the years to meet community needs. With a substantial capacity of 43 family guest rooms, RMHCAA is recognized as the largest Ronald McDonald House Charities chapter in Michigan. This growth and commitment demonstrate the organization's deep roots in the Ann Arbor community and its ongoing mission to offer compassionate, safe, and supportive environments during challenging times.

The role of Chief Operating Officer (COO) at RMHCAA represents a unique leadership opportunity within the nonprofit sector for an experienced hospitality professional. This executive-level position entails overseeing all internal operations across RMHCAA's multiple sites. Reporting directly to the Chief Executive Officer (CEO), the COO will provide strategic direction and operational leadership to ensure the seamless integration of programs, guest services, facilities management, culinary services, housekeeping, volunteer engagement, technology, and operational systems. The position demands a comprehensive hospitality background, ideally within sectors that provide meals and 24/7 accommodations such as hotels, resorts, or campus housing. The COO will be instrumental in supporting future growth initiatives, specifically expanding family guest room capacity to meet increasing demand.

Beyond daily operational excellence, the COO plays a critical leadership role by partnering with the CEO, the senior leadership team, and the Board of Directors. This role includes advancing the organizational strategy, enhancing the organizational culture, fostering leadership development and talent management, mitigating risks, and managing financial sustainability. This position is ideal for a compassionate and mission-driven leader with a proven record of success in senior hospitality roles looking to apply their expertise for meaningful social impact. A background in nonprofit operations is advantageous but not mandatory, while an interest in contributing to a mission that supports families and children during health crises is essential.

RMHCAA offers a competitive six-figure salary, comprehensive benefits, and a strong commitment to work-life balance, making this role attractive to seasoned hospitality executives seeking a purposeful career change. This role also presents excellent opportunities for professional growth, influence within a respected charity, and the chance to lead a high-performing, collaborative team dedicated to a powerful mission. Candidates passionate about operational excellence, guest-centered service, and nonprofit impact will find this role rewarding and stimulating. If you are eager to leverage your hospitality leadership experience in a nonprofit setting to help families in need, the COO position at RMHCAA is an exceptional opportunity.