Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,100.00 - $97,100.00
Benefits
Medical insurance
Dental Insurance
Matching 401k
complimentary travel accommodations
training programs
Continuous growth
Paid training
Job Description
American Cruise Lines is the largest USA-flagged cruise line in the United States, specializing in creating unique small ship experiences with vessels that accommodate no more than 200 passengers. Focused exclusively on cruising within the United States, the company is known for its commitment to delivering exceptional hospitality and showcasing America's finest destinations. As a leading player in the cruise industry, American Cruise Lines emphasizes high service standards, guest satisfaction, and crew well-being, fostering an environment that values optimism, commitment, patriotism, and merit. With newly constructed vessels joining their existing fleet, this period marks an excellent opportunity to become a... Show More
Job Requirements
- 3+ years of hotel or food and beverage management experience
- Bachelor's degree in business or hospitality management is preferred
- Proficiency in Microsoft Office Suite applications
- Willing to live and work aboard the ship
- Optimism and a hardworking drive to succeed
- Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
- Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing, including testing for marijuana and other controlled substances
- Transportation Worker Identification Credential (TWIC)
Job Qualifications
- 3+ years of hotel or food and beverage management experience
- Bachelor's degree in business or hospitality management is preferred
- Proficiency in Microsoft Office Suite applications
- Willing to live and work aboard the ship
- Optimism and a hardworking drive to succeed
- Cruise industry experience not required
- Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
- Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing, including testing for marijuana and other controlled substances
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the assistant hotel manager, housekeeping manager, restaurant manager, cruise director, excursions director, executive chef, and guest service coordinator
- Hold officers and crew accountable to American Cruise Lines' standards
- Comply with American Cruise Lines' operations manual, service standards, and procedures
- Responsible for assessing the management team and providing immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow-up
- Identify and resolve problems immediately and request home office support as needed
- Ability to speak and present in front of all guests in person using a microphone
- Management presence during meals services, cocktail hour, and onboard events
- Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery
- Ensure chefs are following approved menus and recipes
- Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline
- Lead and direct ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Manage shipboard business transactions, accounting, timecards, and home office reporting
- Responsible for managing all hotel and food inventories
- Work with the executive chef to ensure food and hotel supplies are ordered and received timely
- Complete daily ship inspection with mate to generate daily work list and follow up to ensure tasks are completed
- Create positive crew experiences
- Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries
- Perform bartending duties as needed with other management personnel
- Other duties as assigned
Job Location
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