Hotel General Manager

Holiday Inn Express in Cheney is part of a globally recognized hotel brand dedicated to providing travelers with dependable comfort and exceptional service. Operating under the InterContinental Hotels Group umbrella, Holiday Inn Express is known for its modern amenities, welcoming atmosphere, and consistent guest satisfaction. The Cheney location prides itself on creating an inviting environment for all guests, whether they are business travelers, vacationers, or those passing through the area. The hotel features comfortable accommodations, convenient facilities like complimentary breakfast and fitness centers, and a strong commitment to community involvement and hospitality standards.

The General Manager role at Holiday Inn Express Cheney is a pivotal leadership position responsible for overseeing all facets of hotel operations. This full-time position requires a high-energy, self-motivated individual who thrives in a dynamic environment and can manage multiple responsibilities effectively. The General Manager will work closely with the Operations Manager and other department leaders to meet and exceed business goals, enhance team performance, and optimize guest experiences. The role demands strategic planning, financial acumen, and a passion for creating a positive workplace culture. Compensation ranges from $54,000 to $63,000 annually, with benefits that include medical insurance, paid time off, vision coverage, and employee discounts.

In this role, you will be expected to lead and develop team members, ensuring they have the tools and training necessary to succeed. Performance coaching and setting clear development goals are key responsibilities. Maintaining excellent organizational skills and a friendly, energetic attitude will help in managing everyday hotel activities and keeping staff motivated and aligned. As the financial steward of the property, the General Manager will analyze financial reports, develop sales and marketing strategies, and drive revenue generation to maximize profitability. Ensuring compliance with brand standards and regulatory requirements is critical to maintaining the hotel’s reputation and operational efficiency.

Guest satisfaction is at the heart of the General Manager's duties, as this role involves continuously enhancing the guest experience through service excellence and innovative programs. The position also includes responsibilities in event planning and client relationship management to boost sales in room bookings, conference spaces, and catering services. Moreover, the General Manager acts as a public relations figure within the local community, promoting the hotel brand and identifying opportunities for collaborations and improvements.

This role is not remote and requires relocation to Cheney, WA. The ideal candidate will possess a higher education qualification or equivalent experience in sales or hospitality, coupled with at least two years of relevant management experience. This is an exciting opportunity for a dedicated professional to join a reputable hotel brand and contribute to its continued growth and success in the Cheney market.