Hotel General Manager

Marcus Hotels and Resorts, a division of The Marcus Corporation, boasts a rich legacy of over 60 years in operational excellence and outstanding service delivery. As a prominent hospitality provider, Marcus Hotels and Resorts prides itself on offering uniquely characterized and stylish hotel experiences across its expanding portfolio of 17 hotels and resorts in the United States. Renowned for their warm hospitality philosophy of being "People Pleasing People," the company is deeply committed to creating memorable and extraordinary experiences for both guests and associates. Marcus Hotels and Resorts fosters a culture grounded in inclusivity and equal opportunity, maintaining a drug-free workplace, and participating in E-Verify to confirm employment eligibility in the US.

The Hilton Bloomington, a full-service, high-volume hotel in the Minneapolis metropolitan area, is a key asset within the Marcus Hotels and Resorts family. Featuring 256 guestrooms and a variety of amenities including the signature Bloomington ChopHouse, Olive Lounge, an on-site Starbucks Grab & Go, and close proximity to the Mall of America and downtown Minneapolis, it serves a blend of corporate and leisure travelers. The hotel operates with multiple revenue streams and focuses heavily on delivering consistent service excellence, guest satisfaction, and cultivating a robust team culture.

We are currently seeking a dynamic and strategic General Manager for the Hilton Bloomington. This role is central to driving operational excellence and ensuring memorable guest experiences are delivered consistently. The successful candidate will champion the hotel’s strategic vision, motivating and empowering associates to maintain high standards of personalized service and operational efficiency. This individual will play a pivotal role in maintaining the hotel’s reputation as a pillar in the Bloomington community through active community engagement, partnership building, and an unwavering commitment to service.

The General Manager will oversee financial performance, ensuring accurate forecasting, effective staffing, and operational adjustments are made promptly. They will lead revenue-generating initiatives, adapt quickly to evolving market trends, and guide the Commercial Team in strategic sales efforts. Hands-on sales engagement through property tours, presentations, and client meetings is expected to support sustained business growth. Recruitment, training, development, and retention of top talent across all departments will also fall under the General Manager’s remit, emphasizing the cultivation of a respectful, productive, and high-performance work environment.

Success in this pivotal leadership role will be measured through achievement of financial goals, guest satisfaction scores, associate engagement outcomes, and the hotel’s continued positive standing within the Bloomington area. Candidates passionate about the hospitality industry, team development, and community relations will find this opportunity highly rewarding. The position offers an annual salary estimated between $150,000 and $160,000, along with a comprehensive range of employee benefits and opportunities for growth within Marcus Hotels and Resorts and Hilton brand training and development programs.