Hotel General Manager

Glendale, AZ, USA|Onsite

Job Overview

Benefits

competitive salary

Annual review with increase potential

401k program with company match

Medical insurance

Dental Insurance

Vision Insurance

wellness benefits

Job Description

Arbor Lodging is a premier hotel investment and management company with a rapidly expanding portfolio of hotels across the United States, Mexico, and the Caribbean. Renowned for its commitment to excellence, Arbor Lodging operates as an approved manager for some of the most prestigious hotel brands including Marriott, Hilton, Hyatt, and IHG. The company’s philosophy centers on a proactive and holistic service approach, which ensures that every guest interaction is welcoming and supportive. Arbor Lodging’s culture is deeply rooted in people-focused values, data-driven strategies, and results-oriented execution, creating an environment where employees can excel and guests receive outstanding experiences.

We are currently seeking a dedicated General Manager for the Aloft Hotel in Glendale. This role is pivotal in overseeing all hotel operations, spearheading strategic planning, and ensuring top-tier guest satisfaction. The General Manager acts as a key ambassador for both the hotel and the larger brand, embodying the ethos of hospitality while driving operational success. Responsibilities include managing day-to-day staff across departments such as front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting to foster a cohesive and effective working environment. Financial oversight, including profit and loss management and payroll, is critical to maintaining and improving the hotel’s profitability. Additionally, the General Manager is tasked with ensuring compliance with all local and state licensing requirements and safety protocols.

The ideal candidate for this position will demonstrate exemplary leadership qualities, serving as a model for a friendly and service-oriented demeanor. Communication and collaboration with the hotel’s leadership team are essential in developing a high-quality staff aligned with the company’s standards. A proactive approach to potential operational issues, alongside the ability to analyze data and implement beneficial business solutions, is also required. The General Manager must drive property-wide improvements, particularly in staff training and development, to consistently exceed guest expectations and foster repeat business. Handling guest and staff concerns with professionalism and resolution focus is a daily expectation.

This position offers competitive compensation with an opportunity for annual salary reviews and increases. Arbor Lodging also provides a suite of benefits including a 401(k) plan with company match, medical, dental, and vision insurance options for eligible employees, and wellness benefits, reflecting the company’s commitment to the well-being and development of its team members. Joining Arbor Lodging means becoming part of a company that operates with integrity, leads with compassion, holds accountability, strives for excellence, and celebrates diversity in its vibrant workplace.

Job Requirements

Bachelor's degree preferred
5+ years experience in progressive hotel roles
Previous AGM experience required
Strong management skills of large teams
Developed time management skills
Ability to sit, stand, or walk for extended periods of time
Ability to lift to 40 lbs with or without reasonable accommodation

Job Qualifications

5+ years experience in progressive hotel roles
Previous AGM experience required
Bachelor's degree from an accredited university in Hotel Management, Business Admin, or similar field preferred
Strong leadership and communication skills
Ability to manage multiple departments effectively
Proficiency in financial management and budgeting
Excellent problem-solving and decision-making skills

Job Duties

Oversees all aspects of the hotel including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting
Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff
Keeps open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected
Accurately manages financials, P&L, and payroll to maintain profitability
Ensures compliance with local and state requirements for licensing and permits
Maintains security and safety systems within the property and ensures that proper inspection and maintenance is attended to
Drives property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns
Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments
Communicates ideas, development goals, and tasks to team members effectively and maintains timely follow up to delegated tasks
Can keep a proactive view of issues within the property and be attentive in arriving at a solution before the disruption of the hotel functions occur
Creates analysis assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business
Receives and addresses concerns and issues from hotel guests and staff in an attentive, professionally focused manner
Ability to effectively delegate tasks to the most qualified staff members
Ability to produce financial results in line with budgeted objectives
The duties and responsibilities described are not a comprehensive list
additional tasks may be assigned at any given time
The scope of the job may change as necessitated by business demands