HOTEL GENERAL MANAGER

Town Pump Hotel Group is a well-established and growing hospitality company known for its dedication to providing genuine hospitality and comfort to every guest. As a leader in the hotel industry, Town Pump offers a dynamic and supportive work environment that fosters career growth and development. With a strong commitment to their mission statement, "Genuine Hospitality from genuine people committed to providing comfort and service," the company has become a trusted name in hotel management and guest services across its properties. Town Pump continually invests in its team members, promoting professional growth through training and development opportunities while maintaining high operational and service standards across all locations.

The role of Hotel General Manager at Town Pump Hotel Group is a vital leadership position responsible for overseeing all aspects of hotel operations. The General Manager ensures the property operates efficiently and effectively while meeting both Town Pump and brand-specific standards. This position involves comprehensive management duties including budget oversight, cost control, staff management, guest relations, and compliance with safety regulations. The Hotel General Manager acts as a representative of Town Pump in the local community, fostering positive relationships and promoting the company’s reputation for excellence. This role demands a motivated and outgoing individual who can uphold the company mission by delivering outstanding service and comfort to guests.

Responsibilities of the Hotel General Manager include ensuring that hotel operations run smoothly by following established procedures, maintaining quality standards, and managing financial performance through budgeting and forecasting. The role requires strong leadership skills to recruit, train, supervise, and sometimes discipline team members to maintain a high-performing workforce. Additionally, the General Manager is responsible for handling guest complaints and reviews, ensuring guest satisfaction and retention. This position also entails implementing marketing and sales strategies to successfully promote the property to corporations, groups, and other organizations. Close collaboration with revenue managers helps the General Manager meet key financial objectives and key performance indicators (KPIs).

Safety and compliance are critical aspects of this role, requiring the General Manager to adhere to Occupational Safety and Health Administration (OSHA) guidelines and maintain familiarity with emergency procedures including accidents, fire, bomb threats, and guest illnesses. The General Manager ensures the hotel environment remains secure and well-maintained by conducting regular inspections and coordinating necessary repairs or service requests.

Ideal candidates for this role possess a 4-year college degree, a 2-year hospitality degree, or equivalent education and experience. They should also have strong math skills and basic knowledge of Generally Accepted Accounting Principles (GAAP) to manage financial operations effectively. A valid driver’s license and acceptable driving record are also required. Communication skills in both verbal and written form need to be professional and business-oriented, to facilitate positive interactions with guests, staff, and upper management.

Town Pump Hotel Group offers a competitive salary and outstanding benefits including 401(k), health insurance, dental insurance, vision insurance, health savings and flexible spending accounts, paid time off, and education reimbursement benefits. The company is an Equal Employment Opportunity employer committed to fostering a diverse and inclusive workplace, ensuring equal employment opportunities irrespective of race, color, religion, gender, age, disability, veteran status, or other protected categories. Joining Town Pump as a Hotel General Manager means becoming part of a company that values genuine hospitality, supports its employees, and provides extensive avenues for career advancement.