Hotel General Manager

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $56,900.00 - $90,400.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

DailyPay

401k

Paid training

Paid PTO

Referral program

Employee Discounts

Job Description

Kinseth Hotel Corporation (KHC) is a well-established hospitality company that operates multiple hotels and restaurants, known for delivering high-quality guest experiences and professional service standards. As a prominent player in the hotel industry, KHC is committed to maintaining excellence through its dedicated workforce and comprehensive management strategies. The company fosters a culture of continuous improvement and is dedicated to providing both employees and guests with a supportive and welcoming environment. KHC’s portfolio of properties is characterized by commitment to service, operational efficiency, and adherence to industry standards, making it a sought-after employer in the hospitality sector.

The role available is a management position within a KHC business unit, focused on overseeing various departments including Housekeeping, Maintenance, Food & Beverage, Front Desk, and Sales. The position requires a hands-on leader who can effectively manage a sizable team of both supervisory and non-supervisory employees to ensure all hotel operations run smoothly and align with corporate objectives. This role involves accountability for financial performance such as revenue management and budgeting, as well as compliance with franchise agreements and internal policies. The manager will be responsible for enforcing hotel standards, fostering employee training and development, and sustaining excellent guest satisfaction through quality service and timely response to issues.

In addition to leadership duties, the role includes overseeing important administrative facets like payroll, purchasing, and cash handling while ensuring adherence to safety protocols and employment regulations. The manager is expected to maintain open communication across staff and management levels, monitor market trends, and actively contribute to achieving sales and operational goals. This position offers a diverse and dynamic work environment ideal for candidates with strong organizational and supervisory skills who thrive in the hospitality industry. The employment type and salary specifics are typically determined through corporate hiring policies but are competitive within the hotel management market. KHC supports its employees with benefits such as health insurance, paid time off, and opportunities for professional growth within the broader Kinseth Hotel Corporation family.

Job Requirements

Bachelor’s degree in hospitality management, business administration or related field preferred
Minimum of 5 years experience in hotel or hospitality management
Experience managing varied departments such as housekeeping, maintenance, food and beverage, front desk, and sales
Ability to work flexible hours including weekends and holidays
Strong analytical and problem-solving skills
Ability to lift and move up to 50 pounds occasionally
Must comply with KHC policies and maintain professional image and attendance

Job Qualifications

Proven experience in hotel management or similar hospitality leadership role
Strong knowledge of hotel operations including budgeting, financial reporting and revenue management
Excellent leadership and organizational skills
Ability to manage multiple departments and large teams
Strong communication and interpersonal capabilities
Familiarity with compliance and safety regulations in the hospitality industry
Ability to develop and implement operational strategies
Proficient in managing employee relations and training programs

Job Duties

Reinforces standards for hotel personnel administration and performance in compliance with KHC policies and procedures, state, federal and local laws
Oversees and manages the business unit's overall financial performance including revenue management, accounts payable, accounts receivable, payroll, cash handling and purchasing
Develops and manages operating budgets in conjunction with subordinate managers and Director of Operations
Ensures compliance with franchise agreements through inspections, accurate reporting, and addressing capital needs
Monitors recruitment, hiring, training, development and orientation of all hotel employees
Oversees employee relations and provides leadership for all staff members
Oversees and ensures compliance with safety training and programs
Controls funds, authorizes expenditures, and assists in budget planning
Ensures each employee understands and is offered benefits during eligibility or open enrollment
Holds weekly staff meetings and ensures department head accountability
Schedules and oversees the Manager on Duty system
Monitors market and competitive trends impacting business performance
Approves purchases within purchasing guidelines
Inspects guests rooms, public areas and grounds for cleanliness and appearance
Handles guest complaints and ensures guest satisfaction through excellent service and follow-up