Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,200.00 - $95,600.00
Work Schedule
Standard Hours
Benefits
health benefits
Holidays and Paid Time Off
401(k) retirement plan
education program
Hotel Travel Discounts
Daily Pay
Job Description
Residence Inn Wilmington Downtown is a vibrant hotel located in the heart of Wilmington, North Carolina, that offers an exceptional hospitality experience to both business and leisure travelers. Managed by Quorum Hospitality, a nationally recognized leader in hotel management, the Residence Inn provides guests with comfortable accommodations, modern amenities, and a welcoming atmosphere that makes every stay memorable. Quorum Hospitality has built its reputation since 1987 by delivering value-driven hospitality solutions through its diverse portfolio that includes top-tier brands such as Marriott, Hilton, Hyatt, and IHG. This commitment to excellence ensures that Residence Inn Wilmington Downtown maintains high standards in guest satisfaction, operational effectiveness, and community engagement. The property stands out by offering more than just a place to stay; it’s dedicated to creating an environment where guests feel at home and associates find rewarding career opportunities.
The General Manager at Residence Inn Wilmington Downtown plays a pivotal role in upholding this mission by leading the hotel with a forward-thinking and dynamic approach. This is not just a managerial position but a leadership role that encompasses overseeing comprehensive daily operations, guiding the hotel’s sales efforts, managing budgets, and driving financial success. The ideal candidate will be responsible for fostering a culture of excellence, innovation, and teamwork among staff, while ensuring guests receive memorable service that consistently exceeds expectations. As the driving force behind the property's success, the General Manager will work cross-functionally to implement strategic initiatives that promote revenue growth and operational efficiency. Responsibilities include leading diverse departments, optimizing service delivery, handling guest feedback, and ensuring strict compliance with brand and corporate standards. Beyond direct management, this role involves mentoring department leaders, supporting recruitment and training programs, conducting property inspections to maintain quality and safety standards, and overseeing financial processes such as accounts receivable, accounts payable, payroll, and month-end reporting. This full-time leadership position offers a unique opportunity to impact the hotel’s performance positively, collaborate with ownership and corporate entities, and contribute to the broader goals of Quorum Hospitality. The role embraces a commitment to staff development and guest experience, making it an attractive challenge for experienced hospitality professionals ready to take their career to the next level at an esteemed property with a reputable management firm.
The General Manager at Residence Inn Wilmington Downtown plays a pivotal role in upholding this mission by leading the hotel with a forward-thinking and dynamic approach. This is not just a managerial position but a leadership role that encompasses overseeing comprehensive daily operations, guiding the hotel’s sales efforts, managing budgets, and driving financial success. The ideal candidate will be responsible for fostering a culture of excellence, innovation, and teamwork among staff, while ensuring guests receive memorable service that consistently exceeds expectations. As the driving force behind the property's success, the General Manager will work cross-functionally to implement strategic initiatives that promote revenue growth and operational efficiency. Responsibilities include leading diverse departments, optimizing service delivery, handling guest feedback, and ensuring strict compliance with brand and corporate standards. Beyond direct management, this role involves mentoring department leaders, supporting recruitment and training programs, conducting property inspections to maintain quality and safety standards, and overseeing financial processes such as accounts receivable, accounts payable, payroll, and month-end reporting. This full-time leadership position offers a unique opportunity to impact the hotel’s performance positively, collaborate with ownership and corporate entities, and contribute to the broader goals of Quorum Hospitality. The role embraces a commitment to staff development and guest experience, making it an attractive challenge for experienced hospitality professionals ready to take their career to the next level at an esteemed property with a reputable management firm.
Job Requirements
- 5+ years of progressive experience in hotel operations
- Leadership experience required
- A high school diploma or equivalent is required
- Financial acumen including budgeting and P&L management
- Must be proficient with Windows operating systems
Job Qualifications
- 5+ years of progressive experience in hotel operations
- Leadership experience required
- A high school diploma or equivalent is required
- A 2 to 4-year college degree is preferred
- Financial acumen including budgeting and P&L management
- Must be proficient with Windows operating systems
Job Duties
- Lead daily operations across all departments to ensure seamless service which results in high guest satisfaction survey scores
- Drive revenue growth through effective sales strategies and cost control
- Participate in the sales effort by meeting on-site contacts for functions, greeting important clients, and participating in sales calls
- Generate and prepare budgets and financial reports as required for corporate and ownership groups
- Participate in ownership calls to review budget and P&Ls
- Ensure compliance with all brand and corporate standards
- Handle guest concerns and ensure a high level of satisfaction
- Manage and mentor department leaders and team members
- Support recruitment, training, and development of hotel staff
- Conduct regular property inspections to maintain quality and safety
- Oversee preventive maintenance and deep cleaning programs
- Partner with Accounting on AR/AP, payroll, month end, etc
- Other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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