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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,200.00 - $95,600.00
Work Schedule
Standard Hours
Benefits
health benefits
Holidays and Paid Time Off
401(k) retirement plan
education program
Hotel Travel Discounts
Daily Pay
Job Description
Residence Inn Wilmington Downtown is a vibrant hotel located in the heart of Wilmington, North Carolina, that offers an exceptional hospitality experience to both business and leisure travelers. Managed by Quorum Hospitality, a nationally recognized leader in hotel management, the Residence Inn provides guests with comfortable accommodations, modern amenities, and a welcoming atmosphere that makes every stay memorable. Quorum Hospitality has built its reputation since 1987 by delivering value-driven hospitality solutions through its diverse portfolio that includes top-tier brands such as Marriott, Hilton, Hyatt, and IHG. This commitment to excellence ensures that Residence Inn Wilmington Downtown maintains high standards in... Show More
Job Requirements
- 5+ years of progressive experience in hotel operations
- Leadership experience required
- A high school diploma or equivalent is required
- Financial acumen including budgeting and P&L management
- Must be proficient with Windows operating systems
Job Qualifications
- 5+ years of progressive experience in hotel operations
- Leadership experience required
- A high school diploma or equivalent is required
- A 2 to 4-year college degree is preferred
- Financial acumen including budgeting and P&L management
- Must be proficient with Windows operating systems
Job Duties
- Lead daily operations across all departments to ensure seamless service which results in high guest satisfaction survey scores
- Drive revenue growth through effective sales strategies and cost control
- Participate in the sales effort by meeting on-site contacts for functions, greeting important clients, and participating in sales calls
- Generate and prepare budgets and financial reports as required for corporate and ownership groups
- Participate in ownership calls to review budget and P&Ls
- Ensure compliance with all brand and corporate standards
- Handle guest concerns and ensure a high level of satisfaction
- Manage and mentor department leaders and team members
- Support recruitment, training, and development of hotel staff
- Conduct regular property inspections to maintain quality and safety
- Oversee preventive maintenance and deep cleaning programs
- Partner with Accounting on AR/AP, payroll, month end, etc
- Other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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