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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,900.00 - $85,600.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive daily rate
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
Travel covered
room and board covered
Uniforms covered
Training covered
Job Description
American Cruise Lines is recognized as the largest USA-flagged cruise line in the United States, specializing in small ship experiences with vessels accommodating no more than 200 passengers. The company operates exclusively within the United States, offering unique travel experiences that highlight the beauty and culture of American destinations. With an expanding fleet that includes newly constructed ships, American Cruise Lines is experiencing a dynamic growth phase, making it an exciting time for professionals to join the shipboard management team. The company values optimism, commitment, patriotism, and merit, which are deeply ingrained in its corporate culture and reflected through the... Show More
Job Requirements
- 3+ years of hotel or food and beverage management experience
- Bachelor’s degree in business or hospitality management is preferred
- Proficiency in Microsoft Office Suite applications
- Willing to live and work aboard the ship
- Optimism and a hardworking drive to succeed
- Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing
- Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing, including testing for marijuana and other controlled substances
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Qualifications
- 3+ years of hotel or food and beverage management experience
- Bachelor’s degree in business or hospitality management is preferred
- Proficiency in Microsoft Office Suite applications
- Ability to meet moderate physical demands including lifting, bending, climbing, and long periods of walking or standing
- Ability to pass US Coast Guard regulated pre-employment drug test and periodic consortium testing
- Willingness to live and work aboard the ship
- Strong leadership and communication skills
- Ability to speak in front of large groups
- Experience in hospitality or cruise management is a plus but not required
- Positive attitude with optimism and a hardworking drive to succeed
Job Duties
- Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef and Guest Service Coordinator
- Hold officers and crew accountable to American Cruise Lines’ standards
- Comply with American Cruise Lines’ Operations Manual, service standards, and procedures
- Responsible for assessing the management team and providing immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow-up
- Identify and resolve problems immediately and request home office support as needed
- Ability to speak and present in front of all guests in person using a microphone
- Management presence during meals services, cocktail hour, and onboard events
- Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery
- Ensure Chefs are following approved menus and recipes
- Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline
- Lead and direct ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Manage shipboard business transactions, accounting, timecards, and home office reporting
- Responsible for managing all hotel and food inventories
- Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely
- Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed
- Create positive crew experiences
- Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries
- Perform bartending duties as needed with other management personnel
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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