Hotel General Manager

Harper Associates is a premier executive search and consulting firm specializing in hospitality industry placements. Known for their expertise in matching influential talent with leading companies, Harper Associates plays a crucial role in the success of boutique and lifestyle hotels seeking exceptional leadership. This boutique hotel located in downtown Detroit is an upscale all-suite property that prides itself on delivering personalized, luxury guest experiences within a vibrant urban environment. The hotel's focus on high-quality service, elegant accommodations, and prime location make it a sought-after destination for both business and leisure travelers visiting Detroit. With an emphasis on operational excellence, guest satisfaction, and strong community ties, this boutique hotel represents the pinnacle of refined hospitality in the downtown Detroit market.

The Hotel General Manager role is a hands-on leadership position designed for an experienced hospitality professional who is passionate about delivering exceptional guest experiences while ensuring operational efficiency and financial performance. The position places a strong emphasis on leading all aspects of hotel operations including front office, housekeeping, maintenance, and guest services. The General Manager is responsible for driving high guest satisfaction scores, managing a motivated and cohesive team, maintaining compliance with brand and safety standards, and optimizing revenue through strategic planning and partnerships.

This position requires not only operational savvy but also strong financial acumen to manage budgets, forecasts, and expenditures that align with the overall business goals. The General Manager will work closely with sales and marketing teams to increase visibility and market share while representing the hotel within the vibrant Detroit hospitality community. Building productive relationships with local businesses, corporate clients, and tourism organizations is an integral part of the role, supporting ongoing promotion and growth.

Additional responsibilities include overseeing preventive maintenance and capital improvements to maintain the property to high standards and protecting the ownership’s investment through diligent asset management. The ideal candidate is someone with a minimum of five years’ experience managing boutique, lifestyle, or upscale all-suite hotels, preferably in urban settings, with proven leadership skills, excellent communication abilities, and a strong customer service orientation. Experience with hotel property management systems and a background in hospitality management education is preferred.

Compensation for this role includes a competitive salary with performance-based bonus opportunities, along with comprehensive benefits such as health, dental, and vision insurance, paid time off, holidays, and professional development programs. The role offers an exciting opportunity for a hospitality leader who is energetic, visible, approachable, and financially astute to lead a prestigious boutique hotel in downtown Detroit and contribute meaningfully to its ongoing success and reputation within the local market.