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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,700.00 - $90,100.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holidays
Professional development opportunities
performance-based bonus
Job Description
Harper Associates is a premier executive search and consulting firm specializing in hospitality industry placements. Known for their expertise in matching influential talent with leading companies, Harper Associates plays a crucial role in the success of boutique and lifestyle hotels seeking exceptional leadership. This boutique hotel located in downtown Detroit is an upscale all-suite property that prides itself on delivering personalized, luxury guest experiences within a vibrant urban environment. The hotel's focus on high-quality service, elegant accommodations, and prime location make it a sought-after destination for both business and leisure travelers visiting Detroit. With an emphasis on operational excellence, guest... Show More
Job Requirements
- Minimum 5+ years of hotel management experience
- Strong knowledge of hotel operations
- Proven leadership and team development skills
- Excellent communication and organizational abilities
- Experience with hotel PMS systems
- Bachelor’s degree in hospitality management or related field preferred
- Ability to work in a fast-paced urban hotel environment
- Familiarity with local and state hospitality regulations
Job Qualifications
- Minimum 5+ years of hotel management experience, preferably in boutique, lifestyle, or upscale all-suite properties
- Strong knowledge of hotel operations, revenue management, budgeting, and guest service standards
- Proven leadership experience with the ability to motivate and develop teams
- Excellent communication, organizational, and problem-solving skills
- Experience with hotel PMS systems and hospitality software platforms
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- Experience operating hotels in urban or downtown markets
- Familiarity with the Detroit hospitality landscape and corporate/travel market
- Background in independent boutique hotel operations is highly desirable
Job Duties
- Lead day-to-day hotel operations across front office, housekeeping, maintenance, guest services, food and beverage partnerships, and security
- Ensure exceptional guest satisfaction and personalized service standards consistent with a boutique luxury experience
- Monitor online reviews, guest feedback, and service recovery efforts to maintain strong reputation scores
- Maintain compliance with brand standards, safety regulations, and local/state hospitality requirements
- Recruit, train, coach, and develop hotel staff and department leaders
- Foster a positive, service-oriented, and accountable workplace culture
- Conduct regular performance evaluations and implement employee development plans
- Create staffing schedules that align with occupancy and operational needs
- Prepare and manage annual operating budgets, forecasts, and financial reporting
- Drive revenue growth through occupancy optimization, ADR strategies, local partnerships, and group business development
- Control labor costs, purchasing, and operational expenses while maintaining service quality
- Review daily, weekly, and monthly financial reports and implement corrective actions as needed
- Collaborate with sales and marketing teams to increase visibility and market share
- Build relationships with local businesses, event venues, corporate accounts, and tourism organizations in downtown Detroit
- Support digital marketing initiatives, social media engagement, and promotional campaigns
- Represent the hotel within the local hospitality and business community
- Oversee preventive maintenance and capital improvement initiatives
- Ensure suites, public areas, and back-of-house spaces are maintained to high presentation standards
- Coordinate with vendors, contractors, and service providers as needed
- Protect ownership interests through efficient asset management and operational controls
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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