Hotel General Manager

NCG Hospitality is a distinguished, family-owned business with a legacy that spans three generations in the hospitality industry. Recognized for its exceptional leadership and operational excellence, NCG Hospitality proudly manages a portfolio of over 30 premier properties across the nation. This award-winning company boasts a work culture that emphasizes genuine customer engagement, team collaboration, and continuous professional growth. Named a 2025 USA Today Top Workplace Winner, NCG Hospitality is committed to nurturing an inclusive and supportive environment where every team member can thrive and contribute meaningfully to the organization's success.\n\nCurrently, NCG Hospitality is seeking a dedicated Hotel General Manager to lead the DoubleTree by Hilton Madison East, one of its flagship properties known for its commitment to superior guest services and operational excellence. The DoubleTree by Hilton Madison East blends comfort, convenience, and premium service to deliver memorable experiences for all guests. As the Hotel General Manager, you will play a pivotal role in steering all facets of the hotel’s operations, including team leadership, guest relations, and financial management. This is a full-time leadership position that offers an excellent opportunity for experienced hospitality professionals to advance their careers within a reputable and resource-rich company.\n\nThe role requires overseeing the daily operations of the hotel, ensuring seamless coordination across departments such as front office, housekeeping, food and beverage, and sales. You will be responsible for recruiting, onboarding, and mentoring staff, fostering a positive and inclusive workplace culture that promotes employee engagement and retention. Your leadership will ensure that the hotel maintains the highest brand standards set by Hilton, ensuring guest satisfaction, safety, and compliance with all quality protocols.\n\nAdditionally, you will manage the financial health of the property by preparing and executing the annual operating budget and revenue plans. Driving sales strategies and revenue management will be key aspects of your responsibilities, involving regular forecasting and budget performance analysis. Your proactive approach to identifying financial variances and initiating corrective measures will contribute significantly to the hotel’s profitability and market competitiveness.\n\nSuccess in this role will require a strong background in hospitality or business management, complemented by exceptional customer service skills and a keen eye for detail. Effective communication and relationship-building abilities will be crucial as you liaise with guests, community members, and internal teams to uphold the property’s reputation as a top hospitality destination. The position also demands reliability, honesty, and a passion for fostering a supportive and growth-oriented team environment.\n\nNCG Hospitality offers a comprehensive benefits package aimed at enhancing both professional growth and personal well-being. Employees benefit from personalized career development plans, leadership mentorship programs, and educational reimbursement initiatives. Additional perks include worldwide hotel discounts, bonuses for exceptional performance and sales, and paid volunteer hours. Health and wellness benefits like medical, dental, vision coverage, telehealth access, paid time off, and fitness reimbursements are readily available to support a balanced lifestyle. Further financial supports such as same-day pay, referral bonuses, a robust 401(k) retirement plan with generous matching contributions, and a structured bonus program reinforce NCG Hospitality’s commitment to its employees.\n\nJoining NCG Hospitality as a Hotel General Manager at the DoubleTree by Hilton Madison East means becoming part of a dynamic team that values growth, fun, trust, and responsibility. It is an opportunity to contribute to an award-winning workplace culture while advancing your career within a company that truly invests in its people and guests alike.