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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Career Development
Leadership programs
Educational Reimbursement
hotel discounts
performance bonuses
paid volunteer hours
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Telehealth access
Fitness Reimbursement
Same-day pay
Referral Bonus
401(k) Plan
Health savings account
Job Description
NCG Hospitality is a distinguished, family-owned business with a legacy that spans three generations in the hospitality industry. Recognized for its exceptional leadership and operational excellence, NCG Hospitality proudly manages a portfolio of over 30 premier properties across the nation. This award-winning company boasts a work culture that emphasizes genuine customer engagement, team collaboration, and continuous professional growth. Named a 2025 USA Today Top Workplace Winner, NCG Hospitality is committed to nurturing an inclusive and supportive environment where every team member can thrive and contribute meaningfully to the organization's success.\n\nCurrently, NCG Hospitality is seeking a dedicated Hotel General Manager to... Show More
Job Requirements
- College degree or at least five years of related work experience in business management, hospitality or related field
- Strong customer service skills to include problem-solving and complaint resolution
- Strong interpersonal, relationship building and communication skills
- Strong attention to detail and organized
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team
Job Qualifications
- College degree or at least five years of related work experience in business management, hospitality or related field
- Strong customer service skills to include problem-solving and complaint resolution
- Strong interpersonal, relationship building and communication skills
- Strong attention to detail and organized
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team
Job Duties
- Plan, develop, and oversee the day-to-day operations of the property, ensuring smooth and efficient execution across departments
- Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management
- Foster an inclusive, fun, and safe workplace culture that supports team development and engagement
- Deliver exceptional guest service and set high service expectations for the entire team
- Maintain strong community and guest relationships to promote loyalty and satisfaction
- Ensure compliance with brand and company standards, including cleanliness, certifications, and quality control protocols
- Prepare and implement the annual operating budget, revenue plan, and sales strategy
- Lead all property-level sales and revenue management efforts, including forecasting and budget reporting
- Analyze financial performance, identify variances, initiate corrective actions, and complete required financial reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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